Performs all phases of work related to the Central Michigan University Police Telecommunications and Dispatch Center. Operate a two-way radio and multi-line emergency and non-emergency telephone/911 system in receiving calls for service and dispatching law enforcement personnel and requesting services of EMS and fire. Operates a computer-aided dispatch system and other computer related systems/programs and related work is required. Serve as the Terminal Agency Coordinator for the State of Michigan Law Enforcement Information Network (LEIN) and Administrator for the Michigan Criminal Justice information Network (MiCJIN) portal. These duties include training, testing & certifying all Police Officers, staff and student employees on LEIN.

Required Qualifications

Education equivalent to the completion of High School.
Ability, within six months of hire, to successfully complete and pass the following:
LEIN Certification
LEIN/NCIC Operator Certification
Basic/Advanced Dispatch School
Experience with computer software applications.
Proficient computer and data entry skills.
Demonstrate positive interpersonal skills.
Ability to work effectively in a team oriented environment.
Possess exceptional customer service skills.
Ability to follow policy and procedures, confidential processes, and supervisory direction.
Ability to have appropriate vision/hearing to perform necessary dispatch functions.
Knowledge of the roads and principle locations within the University jurisdiction.
Ability to gain considerable knowledge of dispatch equipment, communications equipment, and operations.
Ability to multi-task and act quickly/professionally in emergency situations.
Demonstrated ability to communicate effectively and project a positive image.
Ability to successfully pass a criminal background check.
Ability to perform the essential functions of the job.

Preferred Qualifications

Dispatch work experience, directly related to EMS, Police or Fire Services.
Advanced computer skills.
Familiarity with police/public safety operations.

Duties & Responsibilities

Operates radio dispatch equipment/communications system 911 and non- emergency telephone equipment.
Receives and processes calls for service relative to law enforcement, EMS, Fire and support services and dispatch appropriate personnel pursuant to policy and procedures.
Operates computer based telephone and computer-aided dispatch system.
Operates Law Enforcement Information Network (LEIN) for checks on wanted persons, warrant information, missing persons, criminal history, driving status, vehicles, guns and other information.
Enters warrants, wanted/stolen vehicles, guns, and articles into LEIN system and cancel information when required.
Processes intrusion/trouble/fire alarms received.
Ability to utilize/access alarm systems and campus wide camera system.
Ability to utilize telephone recording equipment.
Ability to access/disseminate accurate information via Emergency Notification System, and other notification systems.
Performs the duties of Parking Services by answering questions and issuing visitor and temporary parking permits.
Ability to access/utilize police Records Management System (RMS).
Keeps various records on communications and LEIN activities.
Maintains daily public information releases.
Files various records and reports.
Assists in other position related duties as assigned.

Supervision Exercised

None.

Message to Applicants

You must submit an on-line application in order to be considered as an applicant for this position.

Cover letters may be addressed to the Hiring Committee.

Three (3) positions available.

Employee Group

Dispatcher

Staff Pay Level

1

Pay Range

$18.83 - $20.05

Division

Finance and Administrative Services

Department

Police

Position Status

Regular

Position End Date

Employment Status

Full-Time

FTE

1.0

Position Type

12 month

Weekly Work Schedule

12 hour shifts

Location

Mount Pleasant, MI

About the Department

About CMU

Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 19,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.

CMU Leadership Standards

Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Please review the Leadership Standards before applying for this position.