MTM Transit in partnership with CapMetro is looking for a Full Time Dispatcher to join our team in Austin, Texas.

The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).

Why make the move to MTM Transit?

• $22 per hour
• Yearly Pay Increases
• Referral Bonus Program
• Affordable benefits including Medical, Dental and Vision
• Free Life Insurance & Long-Term Disability coverage for eligible employees
• Safety and Attendance
• Paid Training
• Paid Vacation and Sick Time
• 401(k)
• Internal career growth opportunities

What we require:

• High school diploma or G.E.D. equivalent
• 2+ years in transportation routing, dispatching, and scheduling expertise preferred
• 1 year experience working with the applicable transit scheduling system preferred
• Knowledge of GPS and GIS systems preferred
• Possess valid authorization to work in the United States

What will your job look like?

• Assist with all phone call information and dispatching of rides
• Organize and route trips based on schedule and location to ensure optimal performance
• Provide assistance to drivers for directions to destinations
• Assist drivers and transportation providers with problems or issues relating to scheduling
• Establish and maintain effective communication with transportation providers
• Report and record all incidents to the applicable manager
• Document and report provider no shows or on-time-performance issues
• Inform transportation providers of their next-days trips and any new trips that occur
• Monitor radio, telephones and on-road provision of service for quality
• Record time of departure, destination, and expected time of return
• Provide feedback on drivers’ performance

This position is located at 817 W. Howard Lane Austin, TX

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net