Job description

This is a permanent position with an AC company

Full Time

Monday-Friday

8am-5pm

$18.00 an hour

In this case they need a Dispatcher/Customer Service Rep. We need someone with excellent time management and results oriented.

Responsibilities :

• Take orders, schedule, dispatch and establish strong customer relations.
• Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system.
• Monitor external factors such as weather and traffic to ensure optimized routing of resources.
• Resolve transportation conflicts and handle unusual and difficult customer complaints.
• Provide customer support and ensure maximum satisfaction.
• Employ problem solving techniques to resolve complex issues.
• Develop professional criteria of when to engage other parties.
• Have positive attitude and strong communication skills with customers and other departments.
• Successfully handle +50 calls in a shift.
• Work in a team setting and achieve team and company goals.
• Multi-task and complete daily workload in a timely fashion.
• Maintain good working relationships with coworkers and outside agencies’ personnel.
• Work safely with a sense of urgency.
• Perform other duties as required.

Qualifications:

• Must have concrete dispatch experience.
• Safety focused and able to participate in a safety-centered work culture.
• Logistics experience of moving products from Point A to Point B and 1-3 years of experience in a Dispatch Call-Center is preferred.
• Excellent written and verbal communication skills with professional decorum over the phone.
• Embracement and enhancement of Performance-based, Safety Culture
• Strong mathematical skills, strong interpersonal skills, and ability to communicate effectively.
• Problem Solving, Decision-Making, and Critical-Thinking skills.
• Attention to detail, ability to stay organized and work independently.
• Ability to work well under pressure and meet deadlines. Strong time management and strong organizational skills required.
• Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint).

Job Type: Full-time

Salary: $20.00 per hour

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Stuart, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)
• customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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