Ashford Communities is looking for a District Manager for a portfolio of multifamily residential properties in Austin, TX.

ABOUT ASHFORD COMMUNITIES

Ashford Communities Overview: Ashford Introduction Video Link (https://vimeo.com/275005626)

Ashford Communities was founded in 1997 and has as vision to create "a place to belong" by building communities. We strive to deliver quality services to our residents and build resident engagement. This has provided Ashford Communities a significant competitive advantage and a sound platform for growth.

The company currently employs over 200 employees and owns and manages 5,300 residential living units across 22 communities. We have a proud history of operational excellence, financial stability, and management integrity that has resulted in a solid reputation in the market.

District Manager Job Responsibilities:
Substantial goals for this area of responsibility: Describe the major outcomes and opportunities that this position directly drives.

Current year: Short to Medium Term 6-12 months

Occupancy minimum across portfolio at 95%

NOI at 40% across portfolio

Hire all open positions within his / her portfolio

Improve employee retention to 60%

Work with the marketing team to build out a marketing plan for properties in portfolio

Increase and maintain Google reviews in excess of 4.5-stars

Improve tenant retention from 65% in 2021 to 75% in 2022

Have resident referrals from 10% to 20%

Addressing requests for maintenance and addressing their complaints to go from a 80%

completion in 24 hours to 90% completion in 24 hours

Overall morale and productivity of staff at the properties – find out specifics that need to be addressed and get them done

Building teams and holding them accountable to results

Onboarding and training of new team members

Improve over all curb appeal and exterior condition of the property

Check to see if the office staff do call backs on the service requests if the work is done as per the expectations

Inspect the maintenance shops and boiler rooms

Inspect the common areas like pools and fitness centers

Handle all the City Violations and get them corrected

Make sure Ready units available at all times

Review schedule billing for ancillary revenue and making sure all residents are charged

Longer term: (12-24 months)

Occupancy increases and stabilization at 91%+

NOI at 42% across portfolio

Improve and stabilize annual employee turnover at no more than 40%

Tenant retention stabilized at 70%

Resident referrals stabilized at 20%

Continue to increase morale and revenue over an extended period of time while managing the property

Increasing ancillary revenue from 12% to 15%

Strategic planning for future goals of the property

Actions: Describe the actions needed to achieve this positions and this department's goals

Frequent visits and contact of staff on all supervised properties

Work with the marketing team to build out a marketing plan for all supervised properties

Addressing requests for maintenance and addressing their complaints to go from a 80% completion in 24 hours to 90% completion in 24 hours

Setting and maintaining clear expectations with Community Managers to achieve goals that have been listed including (Renewals, Delinquency, Make Readies, Hot List, Market Comps, and One on One with Managers weekly)

Frequent contact with personnel to monitor performance and budget adherence

Quarterly budget variance reviews

On site Delinquency review with the Managers and team

Leasing staff – focus more on follow up with the leads.

Implementation of daily Manager huddles and weekly property update meetings

Encourage employees to sit with one another to gain strengths where their weaknesses may be found for additional training

Competencies: Describe the skills and behaviors needed to be successful in this position.

Ability to make quick decisions in relationship to changes in occupancy of properties.

Work with a sense of urgency in relationship to occupancy and management of staff.

Proficient knowledge of real estate operations and all the complexities and complications thereby (including Fair Housing Laws) and liability issues.

Following companies process, policies, and procedures and be up to date on the changes communicated by management.

Ability to work hand in hand with management team and CEO.

Savvy, intuitive, and understands the consequences of their decision-making.

Able to read between the lines, anticipate, negotiate and build alliances.

Able to organize strategic initiatives into quantifiable development goals.

Able to thrive in a fast-paced and vibrant professional atmosphere.

Adept at collaboration, leadership and support of diverse teams.

Ability to build a program of staff development, coaching.

Demonstrate strong mentoring, people management and leadership Skills

Able to articulate ideas and inspire enthusiasm in others through highly developed interpersonal and communication skills.

Skilled at tackling tough decisions with creativity and reasonable risk-taking envisioning ways to best serve organizational and community goals.

A warm individual with a sense of humor and a talent for building strong, positive relationships within Ashford, our community, and among external partners.

Problem solving

Expense management skills

Troubleshooting skills

Obstacles: Describe obstacles that need to be overcome in order to accomplish the goals described above

Tendency for high attrition level in real estate management personnel and recommendations on how to reduce this attrition

Facilitating consistency in delivery of services throughout the portfolio

Shifts in the economic marketplace indicators

Trying to keep families in portfolio happy in a competitive market

Ongoing turnover of residents within the portfolio

Controlling of variable costs of R&M and payroll

Loss of revenues due to vacancy, skips, evictions, and concessions to the market rent and ideas on how to reduce

Need for constant training of new hires

Tighter Screening and getting in better and quality clientele

Ready units

Qualifications (Ideal)

• Minimum of five years experience at on-site and supervisory levels.
• Bachelor's or higher degree in real estate or business.
• CPM, CAM, RMP, or CMCA Certifications are preferred but not required
• Strong leadership and motivational abilities.
• Exceptional communication skills and ability to interact with wide range of people.
• Attentive to detail.

BENEFITS of working with Ashford Communities

Ashford offers competitive salaries and annual bonus

At Ashford Communities, our employees are just as important to us as our residents. That's why we offer a comprehensive benefits package to meet your needs. Additional benefits are achieved the longer you are with us, such as increased paid time off. Here are just a few of the benefits Ashford Communities offers:

• Competitive salary
• Performance Bonus
• Personal and Professional Growth - Coaching/ Training/ Mentoring/ Participation in courses and certifications
• Onsite housing discount
• Education reimbursement
• Paid vacation
• Personal Days/ Sick Days
• Health, Eye and Dental Insurance
• Significant Career Growth opportunities
• Uniform