Donor Coordinator

CooperSurgical, Inc

Jacksonville, FL

Summary:

Ensures that donors are medically and genetically screened according to Company and regulatory agency policies and oversees donor activity by performing the following duties.

You Will:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Screens and qualifies potential donor applications according to established guidelines; educates sperm donors about the donation process; follows-up as necessary.
• Works closely with the Donor and Marketing Departments to assist with and ensure success of donor recruitment events/activities.
• Manages entire sperm donor qualification process, which includes issuing new donor numbers, scheduling/conducting new donor orientations, obtaining necessary consents, compiling donor charts, ensuring completion of program requirements (ex., psychological screening, blood draws, physical exams, etc.), and preparing charts for medical director review.
• Demonstrates advanced understanding of sperm donor qualification process and how to effectively coordinate/manage donor’s participation in the program.
• Provides clinical, educational and emotional support to donors through their donation process and responds to emails and telephone calls as needed.
• Collaborates with Donor Program Manager to determine the efficacy of the donor process flow; recognizes opportunities for increased efficiency and makes recommendations to the Donor Program Manager and Donor Program Director.
• Owns project(s) that assist in the management of the Donor Program (ex., donor chart audits, donor program processes audits, etc.) or in the implementation of new facets of the Donor Program (ex. Donor Updates, etc.), which includes the initiation, planning/designing, monitoring, and closing of the project.
• Performs initial donor profile review.
• Coordinates donor disqualification process.
• Oversees entering/removing donors in Identification System
• Coordinates active donors in the donor program, which includes monitoring vial limits, donation frequency, routine blood draws and physical exams, managing temporary furloughs, and counseling donors regarding specimen quality and inactivity.
• Oversees donor follow-up, including inactive donors, overdue blood draws, eligibility assessments, and donor chart/records documentation.
• Responsible for timely acquisition of donor information items, including donor profile, baby/childhood/adult photos, donor ratings/evaluations, audio interview, donor essay, Keirsey Temperament Sorter, and other items as required; writes staff impressions.
• Processes retired donors; coordinates donor re-entry (including reactivations) and updates donor records as needed.
• Oversees donor payroll.
• Provides back-up coverage for donor desk as necessary.
• Provides back-up coverage for overall branch operations as necessary.
• Oversees department supplies, including forms, donor refreshments, office supplies, movie tickets, and gift certificates.
• Prepares donor activity monthly report.

You Have:

• Bachelor's degree preferred. Three to five years related experience and/or training a plus but not required.
• Ability to speak and write English; communicate effectively and professionally with clients and external contacts; read and comprehend instructions; write routine reports and correspondence; and effectively present information in one-on-one and large/small group situations to clients and employees. Fluency in Spanish will be considered a plus.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to analyze data, carry out instructions furnished in written or oral form, and deal with problems involving several concrete variables in standardized situations.
• Proficiency in MS Outlook, Word, Excel, and PowerPoint as well as HRIS (ADP Workforce Now or HRB) and web-based HR Systems (e.g., performance management, learning management).
• Excellent customer service skills; ability to maintain confidentiality; strong interpersonal skills to interact with peers and management; excellent attention to detail, follow-through, and proactive nature/ability to take initiative; excellent organizational skills; and ability to manage multiple tasks simultaneously.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. There are several laboratory facilities in the organization and the employee must be able to interact with employees in this environment. The noise level in the work environment is usually moderate.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision.
• This role covers multiple locations and will be required to travel to those domestic locations. Travel is anticipated to be less than 10% of the time.

About CooperSurgical:

CooperSurgical is a leader in manufacturing and marketing multiple trusted and innovative brands that assist clinicians in improving the health of women, babies and families worldwide. Through an aggressive growth and diversification strategy, CooperSurgical has evolved its portfolio of over 600 products to include products and services used primarily by obstetricians and gynecologists in surgical and medical procedures wherever they occur: in hospitals, surgical centers, medical offices and fertility clinics.

Our Benefits:

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.