Donor Coordinator

CooperSurgical, Inc

Rockville, MD

Summary:

Manages egg donor operations for assigned clinic accounts and ensures that egg donors are reviewed according to Company and regulatory agency policies by performing the following duties.

You Will:

• Performs initial egg donor profile review and performs data entry of donor information and uploading of donor photos into the DEB USA Admin Site.
• Conducts redaction of Sensitive PHI and maintains information received from the donation facilities in the donors’ electronic folders in the Shared Drive; updates DEB USA internal system (Sugar CRM) accordingly.
• Maintains productive partnerships with nurses, donor egg agencies, and donation facilities; ability to communicate, problem-solve independently and respond quickly to all key members is critical.
• Recognizes opportunities for increased efficiency and makes recommendations to supervisor.
• Follows-up with the donation facility to ensure timely receipt of donor’s agreement, profile and Summary of Records.
• Documents all conversations and progress in SugarCRM.
• Processes timely invite backs to the donation facilities and follows up no less than monthly; documents reasons for the donor not to cycle again.
• Monitors number of cycles by donor.
• Requests additional information from donation facility if donor’s application is incomplete or requires additional explanation.
• Troubleshoots inconsistencies in information provided and ensures all donor numbers match across all databases.
• Provides back-up coverage for all egg program operations as needed.

You Have:

• High School Education and Bachelor’s degree preferred.
• Ability to speak and write English; communicate effectively and professionally with clients and external contacts; read and comprehend instructions; write routine reports and correspondence; and effectively present information in one-on-one and large/small group situations to clients and employees. Fluency in Spanish will be considered a plus.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to analyze data, carry out instructions furnished in written or oral form, and deal with problems involving several concrete variables in standardized situations.
• Proficiency in MS Outlook, Word, Excel, and PowerPoint as well as HRIS (ADP Workforce Now or HRB) and web-based HR Systems (e.g., performance management, learning management).
• Excellent customer service skills; ability to maintain confidentiality; strong interpersonal skills to interact with peers and management; excellent attention to detail, follow-through, and proactive nature/ability to take initiative; excellent organizational skills; and ability to manage multiple tasks simultaneously.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. There are several laboratory facilities in the organization and the employee must be able to interact with employees in this environment. The noise level in the work environment is usually moderate.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision.

About CooperSurgical:

CooperSurgical is a leader in manufacturing and marketing multiple trusted and innovative brands that assist clinicians in improving the health of women, babies and families worldwide. Through an aggressive growth and diversification strategy, CooperSurgical has evolved its portfolio of over 600 products to include products and services used primarily by obstetricians and gynecologists in surgical and medical procedures wherever they occur: in hospitals, surgical centers, medical offices and fertility clinics.

Our Benefits:

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.