E-Commerce Associate Job at Goodwill Keystone Area
Performs all functions associated with Goodwill’s participation in Shopgoodwill.com auction site from receipt of product, through posting on the net, to receipt and reconciliation of funds.
A. Assists E-Commerce Manager in monitoring product flow and production numbers placed on site. E-commerce Associates will need to post at least 30 quality listings each day within 60 days and maintain rate there after. Reduction of quantity will be considered for time away from work required by meetings, trainings, etc. The following outlines the expectations represented as a daily average based on a 5 day work week.
B. Assists with functions associated with receiving items to include, but not be limited to: Maintains area for receipt of items; evaluates each item to maintain highest quality standards; posts items from description logs; assists in developing description for each item; photographs items on a continual basis; stores and inventories each item.
C. Assists, when needed, to perform basic data entry; entering descriptions of items into database; download photographs.
D. Assists in monitoring web site for required daily data to include, but not be limited to: Handles and replies all customer e-mails in a timely fashion; represents Goodwill in a positive manner by handling customer inquiries impartially and fairly.
E. Performs shipping duties to include, but not be limited to: Pulls orders; package items according to shipping guidelines; follows through on shipment tracking as needed; track all expenses associated with shipping and handling.
F. Attends meetings and training programs as required.
G. Performs all duties in a safe manner.
H. Communicates progress, problems and concerns to the E-Commerce Manager.
I. Cleans and maintain area daily.
J. Promote and represent Goodwill and its mission in a positive manner at all times through exceptional internal and external customer service.
Job Specific -
High School diploma or GED equivalent.
Knowledge of computer, antiques, and collectables helpful.
Must be able to bend, stoop, crouch.
Must be able to lift up to 50 pounds.
Physical Requirements -
Ability to push and pull palletized containers with a manual pallet jack requiring a force of 40 pounds a distance of 50 feet for 25% of the shift.
Ability to lift 35 pounds from ground level to waist level occasionally for more than 75% of the shift.
Ability to repeatedly bend forward or to the side 60 degrees from a seated position to remove or place items into various containers once every 30 seconds for more than 75% of the shift.
Ability to sit at a desk for prolonged periods of time for more than 75% of the shift.
Ability to perform repetitive hand and wrist motions every few seconds associated with keyboard and mouse use more than 75% of the shift.
Starts at $12.00/hr
Must be able to work days
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