Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton, providing comprehensive healthcare, transportation and social services for more than 450 frail elders who continue to live with dignity and independence in the community and a Woman, Infants and Children (WIC) Nutrition Program. To help further the mission of Harbor, we are looking for an extremely talented EHR Trainer and Clinical Applications Specialist to join our Clinical IT Team.

We offer an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!

Role:

The Electronic Health Record (EHR) Trainer & Clinical Applications Specialist leads EHR trainings and provides end-user support. This individual is responsible for developing strategy and implementing programs to develop a competent end-user community at Harbor Health.

The EHR Trainer & Clinical Applications Specialist is at the forefront of new technology and tools in user assessment and training. Additionally, the EHR Trainer & Applications Specialist is responsible for the organization and maintenance of the EHR Training Program. The EHR Trainer and Clinical Applications Specialist is a training & quality assurance resource to other team members, assists with successful resolution of end-user support questions, and has in-depth understanding EHR functionality.

The EHR Trainer & Clinical Applications Specialist also assists with testing and workflow improvement initiatives, creating strategies and plans for all new content deployed. This responsibility requires the EHR Trainer & Clinical Applications Specialist to have a deep and interconnected understanding of EHR modules and downstream technologies (analytics platforms, interfaces, etc.). Given the diverse requirements of this position, the EHR Trainer & Clinical Applications Specialist must be highly adaptable and able to manage the complex demands of a training program, end-user support and varying department-level initiatives.

Responsibilities:

• Develops or supervises all clinical, and operational based training content & modules for the EHR, including but not limited to modifications related to upgrades, expansion of functionality and review of core skills.
• Assesses and makes targeted recommendations as new EHR content becomes available; guides the Clinical Applications Team to make specific workflow decisions to support user adoption.
• Proactively seeks out industry trends and changes to support practice evolution at Harbor Health
• Maintains and enhances software skills and competencies to remain current with industry standards.
• Acts as a resource to other team members, helping with successful resolution of complex end-user support questions.
• Responds to urgent requests during non-business hours.
• Develops or supervises all clinical, and operational based training content & modules for the EHR, including but not limited to modifications related to upgrades, expansion of functionality and review of core skills
• Assesses and makes targeted recommendations as new EHR content becomes available; guides the Clinical Applications Team to make specific workflow decisions to support user adoption
• Proactively seeks out industry trends and changes to support practice evolution at Harbor Health
• Maintains and enhances software skills and competencies to remain current with industry standards
• Acts as a resource to other team members, helping with successful resolution of complex end-user support questions
• Responds to urgent requests during non-business hours
• Exhibits well-organized follow up practices for questions, concerns and issues uncovered during training or support.
• Conducts and/or leads workflow assessments and redesign.
• Delivers one-on-one and large-group training sessions using dynamic, creative Learning Management System (LMS) training tools, assessing skills and satisfaction of end-users.
• Uses end-user feedback to improve overall program (managing training surveys, aggregating data quarterly for executive review).
• Provides project oversight, coordination and management for training and workflow-related projects.
• Works independently and ensures completion of tasks by required deadlines.
• Maintains programmatic schedules for all EHR training sessions – including new user training & maintenance trainings.
• Manages support tickets and attends to phone support.

Requirements:

• Bachelor’s Degree in a related field with 1-3 years of experience in a healthcare setting
• Masters level degree MBA, MPH, or Health Informatics preferred
• Epic® Certification – required within 6 months of hire and EHR Provider Builder Certification from respective vendor certification program required within 6 months of hire
• Minimum of 1 year of in-person training and/or education experience
• Minimum of 2 years of experience using health information technology or leading industry Electronic Health Records (I.e., Epic®, Cerner, Meditech) or ancillary clinical systems
• 1-3 years of experience supervising staff preferred
• Epic® / EHR Certifications from respective vendor preferred
• Proven record of providing exceptional customer service; demonstrated ability to work with difficult and/or needy customers
• Computer savvy with intermediate skills in Windows and Microsoft Office
• Excellent verbal, written and presentation skills
• Proven ability to lead ongoing and project-specific workstreams
• Upbeat, enthusiastic, and professional demeanor
• Proven ability to work independently and as a part of a multi-disciplinary team
• Must be able to travel between Harbor sites in a timely manner as needed
• Associate's degree in a related field with 2 years of experience in a healthcare setting may be substituted for the Bachelor’s degree

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.