The Electronic Banking Specialist’s primary responsibilities include assisting in all activities of the Electronic Banking Department to include, but not limited to, ACH processing, correction, research and adjustments, debit card processing and disputes, online and mobile banking, remote deposit capture, and customer support of the electronic banking products and services. Responsibilities include the following:

• Reconciles all bank activity related to the Electronic Banking Department applications including ACH origination and processing and debit card processing and disputes.
• Prepare documentation and set up for electronic banking products including online banking, bill payment, Zelle, positive pay, ACH, remote deposit capture, remittance capture, debit card products, and merchant services.
• Supports commercial clients in the use of business online banking and its included products and services, remote deposit capture, and other electronic banking applications as necessary.
• Supports bank employees to resolve customer requests and discrepancies related to the bank’s electronic banking products and services offerings.
• Aids in preparation and research pertaining to internal and external audits and monitoring.
• Aid with identification, innovation, and implementation of new electronic banking products.
• Prepare policies, procedures, agreements, and proposals as needed.
• Provide ongoing customer service and support along with the Electronic Banking Administrator, to customers as well as bank employees.
• Other duties as assigned.

• 
  Minimum Education: High School Diploma
• Two years of banking experience preferred.
• Excellent communication skills (verbal and written).
• Ability to adapt to frequent technology updates and challenges.
• Self-starter with the ability to work on multiple programs simultaneously.
• Excellent PC skills, with working knowledge of Microsoft Office Suite, and other applicable software.
• Some moderate to heavy lifting may be required.

This is a full-time, non-exempt position. Normal office hours are Monday through Friday, 8am to 5pm, however, a flexible work arrangement is available for this position. The position may require some travel across the bank’s footprint.

The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job. This information is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position. Candidates may be subject to the following screenings: Credit Check and Criminal Background Check.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. It is the policy of Powell Valley National Bank to take affirmative action in equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, martial status, genetic information, disability, or protected veteran status.