Company: GEM Mobile Health, 732-575-1700 or www.gemmh.net

Position: EMS Dispatcher

Pay Scale:

• Up to $21 per hour
• Sign on Bonus for New Hires ($1,000 for FT)

Hours Available:

• Morning, Mid and Night shifts
• Full-Time

Position Location: 35 Salem Church Newark, DE 19713

Why We Are Worth The Application:

At GEM Mobile Health, we strive to give the best customer service and care to every patient we transport. We are an ambulette transportation company that works with over 150+ facilities and hospitals throughout NJ, DE and MD. Not only do we do transports for doctors' appointments, check ups, facilities, discharges, but we also provide our facilities with the option to call in emergency calls when needed.

We realize that working in Healthcare and as a First Responder is difficult and we try our hardest to make sure that we listen to our employees to make a difference. We have an amazing team of Supervisors throughout our bases who are dedicated to helping others.

What You Will Be Doing:

As the dispatcher, you will be responsible for reporting to the Communications Supervisor, BLS crews, MAVO crews, facilities and Call Takers. You will be reporting various calls to our field employees, while following up with their ETA and making any late calls to facilities with new ETA times. Dispatcher’s are also responsible for ensuring emergency calls take priority.

Responsibilities:

• Ensures requests for service are met in a timely manner by scheduling, locating, dispatching and monitoring all assigned field staff.
• Maintains clear communication with all assigned crews about destination purposes, traffic, stairs, lift assists, etc.
• Problem solves if a field employee is having an issue with a patient, facility or equipment.
• Handles all dispatched calls with urgency and understands that they are all time sensitive.
• Maintains appropriate and detailed records of all telecommunications via phone/email to all supervisors when something arises that needs immediate attention.
• Assists Call Takers when the call volume is heavy or other questions that the communications department might need help with.
• Has a complete understanding of all operational positions such as Call Takers, EMS field positions and Supervisory functions.
• Provides detailed follow ups at the end of each shift via email to supervisors about any mishaps/call outs/late calls/etc that were made.
• Protects the privacy of all patient information in accordance with the Company’s privacy policies, procedures and practices, as required by federal and state laws, and in accordance with general principles of professionalism as a healthcare provider.

Requirements:

• Reliable and dependable - we are open 24 hrs/7 days a week
• Excellent written and verbal communication skills in English
• Willing to submit a drug test and background check
• Excellent time management and problem solving skills
• Ability to multitask with phone/email/crews/Call Takers
• Basic computer knowledge
• Ability to work individually and as a team
• Transportation to and from work

The Experience We Prefer:

• Any previous dispatch experience
• Customer service background
• Charting/EPRO knowledge
• Rescue Net knowledge
• Logisticare knowledge
• Curaspan knowledge
• Administrative office experience

Bonus Opportunities:

• Room for growth within the company! (Client Relations, Field Employee, Scheduling Coordinator, etc)
• Overtime is available based on the needs of the business
• Referral Bonuses (Gain extra money by referring friends/family, if hired for a specific amount of time - you will get a bonus in your paycheck!)

Benefits Available For Full-Time Employees Only:

(Waiting Period Applies, Normally 90 Days)

• Healthcare Inc
• Dental Inc
• Vision Inc
• Supplemental Inc
• Flexible Spending Account
• Group Life Inc
• 401K
• Pet Benefits
• Working Advantage Discounts

GEM Mobile Health is an equal opportunity employer and considers all qualified applicants equally!

Job Type: Full-time

Pay: Up to $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Dispatching: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• Drivers License (Required)

Work Location: In person

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