The YMCA of Pierce and Kitsap Counties is seeking a Engagement Representative to join our team.

The YMCA focuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods.

This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.

Would you like to provide excellent customer service to members and guests who call the YMCA home?

As an Engagement Representative, you will engage members and guests - in branch and over the phone - to respond to their questions and needs while promoting information on membership and programs. This is a hybrid position with the expectation of some work from home and some work at the office.

Key Responsibilities:

• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Present accurate membership information to potential and existing members. Explain the benefits of YMCA membership and its programs.
• Demonstrate full competency with the Customer Relationship Management system to include proper enrollment, update, and cancellation processing and receiving membership, program, childcare, camp, and child watch payments.
• Follow membership policies and guidelines. Process new memberships, update current memberships, and register members for programs and services, as needed.
• Understand financial assistance process and accurately help to identify eligibility.
• Provide a highly satisfying member experience and engage members in programs.

Are you a good fit?

• You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• You have at least two years of experience in customer service, public relations, and organization.
• You have excellent written and oral skills.
• You are proficient in computer programs, including practical application of MS Office suite, including Teams, and Zoom.
• You have a positive attitude and previous experience with diverse populations.

Wages: $17.00 - $19.00

Hours: Part-Time, Up to 25 hours per week

Shift: Monday- Friday Afternoons

Benefits:

• Flexible scheduling around school and extracurricular activities
• Optional Virtual Teladoc, Dental and Vision Benefits
• A Personal YMCA membership and YMCA360 virtual streaming membership
• Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program and LifeMart employee discount center
• Professional training, education and certification opportunities
• 20% discount on YMCA programs and merchandise
• Mobile carrier plan discount (22% AT&T, 21% T-Mobile, and 19% Verizon Wireless)
• Mobile carrier plan discount (22% AT&T, 21% T-Mobile, and 19% Verizon)

Location: Tom Taylor Family YMCA, Gig Harbor, WA

Ignite your Passion, Live the Y Cause, and Join our Team! To apply visit our website at www.ymcapkc.org.

The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled.