Position Summary:

Under the direction of the Business Manager of Child Development, the Enrollment Specialist provides a variety of customer service, clerical, and financial support services to the Child Development department, engaging and supporting families with the utmost customer service through the enrollment process. They establish and maintain department records, coordinate assigned projects, and compile and distribute a wide array of information and reports. This position works to ensure compliance with state subsidy policies and works with families to coordinate all facets of billing registration and payments.

Key Functions/Responsibilities:

• Create exemplary Y experiences for our families by engaging them in meaningful conversations, responding in a timely manner to their inquiries, and by communicating to program staff any experience issues that they may have
• Become an expert on YMCA programs to support efforts to acquire new families by actively listening to families' needs and matching them to the appropriate programs
• Assist in balancing and submitting all monthly, quarterly, and annual reports to the proper state and federal agencies
• Act as liaison between Business Manager of Child Development and families to ensure that registration payments are made, receipted to the family, and distributed to the proper outlets
• Responsible for all program registrations including the collection of complete documentation of all EEC initial applications and annual renewal applications.
• Assist qualified families through the financial support program process. Work with families through to compile required documentation for financial support programs.
• Process all terminations in Spirit (or other applicable YMCA registration software) in a timely manner
• Manage wait list and enter attendance for children with EEC subsidies in the central CCFA data base (Child Care Financial Assistance)
• Maintain a complete and systematic set of records of the financial transactions in the program.
• Work with the Child Development Business Office to conduct regular internal audits.
• Maintain organized and updated files for all EEC and Voucher Children
• Additional responsibilities as deemed necessary by supervisor and program needs

Critical Skills and Attributes

• Clear communication, attentiveness, effective listening skills and being proactive
• High attention to detail
• Strong work ethic
• Works well on a team and is a team player
• Positive attitude and contributes to a positive work environment
• Displays high degree of professionalism
• Patient and able to work well under pressure
• Able to solve problems independently and in a team environment

Education and Experience:

• 2-5 years’ experience in a Business Office Environment preferred
• Knowledge of standards, state, and local childcare licensing requirements preferred
• Proven ability to function as a team member
• Knowledge of accounting methods and practices and ability to oversee budget and fiscal bookkeeping
• Ability to work in a multi-cultural, interdisciplinary environment and with diverse community-based agencies
• Ability to work with staff, parents, and others from diverse backgrounds
• Excellent verbal and written communication skills
• Ability to gather and analyze data and write concise, accurate reports
• Bachelor’s degree in accounting or related field preferred

Work Environment:

• Remote
• The noise level in the work environment is usually moderate
• Evening work is expected and may be required
• Some travel may be required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands, handle, or feel objects, tools, or controls, talk and listen. The employee frequently is required to sit and reach with hands and arms.
• The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• Must be able to commute between multiple program locations and around the community to attend meetings and events.

Required Training/Certifications (After Hiring):

• Child Abuse Prevention (within 30 days of employment)
• Respect in the Workplace and Sexual Harassment (within 30 days of employment)
• Team Leader Certification (within 90 days of employment)
• EEC Financial Assistance Policy Guide
• Child Care Financial Assistance System (CCFA)
• YMCA Internal Software
• Listen 360
• Others to be determined