Job Description Summary

Front Desk Receptionist

We are a busy multi-specialty practice striving for patient excellence and are looking for an experienced and mature Front Desk Receptionist to join our ENT Team at Sinus Solutions & Sleep Solutions with Veros Health. We are looking for someone with excellent communication, clinical, and multitasking skills in our fast paced environment. Candidates must enjoy working as a team, have a wonderful attitude, and enjoy patient interaction.

We have 3 providers in our ENT department, whose sub-specialties include skull base defects, vascular abnormalities, chronic sinusitis, sleep apnea, and facial plastics.

We are excited for you to join our family and grow with us!

Locations: Cherry Creek-Denver (primary) and Centennial (rotation)

Days: Monday-Friday. No evenings. No weekends.

Hours: 40/week

As a Front Desk team member, you are responsible to perform specific Data Entry and Patient Flow Management tasks. While your number one priority is patient satisfaction and customer service, it is important to note that data entry accuracy is essential.

• All scheduled and walk–in patients must be greeted promptly upon their arrival
• All incoming calls must be answered professionally, initiated with the appropriate greeting, followed by the practice name, your name, and lastly, your offer for assistance.
• Front Desk team members are expected to address patient concerns promptly and per Veros Health Centers protocols. All potential Patient Dissatisfaction issues must promptly be reported to the management team, for proper handling.
• Professional conduct, such as timeliness, attendance, professional attire, and patient satisfaction, is required.
• Front Desk team members may occasionally be called upon to work in the scheduling call center or other Veros locations as needed to cover absences.
• Utilize the Intergy Check – In feature to mark patients as ‘ARRIVED” immediately after their arrival
• Validate Patient Demographic Information for every patient before any services are rendered. This includes but is not limited to patient’s contact information, address and telephone number.
• Validate and confirm Insurance Eligibility, by viewing the status of previous attempts for patient eligibility, as well as repeating such verification for every scheduled and walk – in patient, before any services are rendered. Only patients with “Active” status may receive any services, unless approved via a “Task” by the management team
• All Insurance Eligibility Information must be examined, to identify patients with Managed Care or HMO type policies that may not be among the approved list of payers for IMMUNOe Health Centers & Horizon
• Copy the front and back of insurance card(s) for all patients except SP, W/C and Liens. Visually inspect a picture ID and note if unable to scan on Appointments (re: Red Flag Rule)
• Accuracy and Quality of patient demographic data, verification of eligibility and authorization, validation of all information described above, and a low claim denial ratio (less than 5%) directly related to the list above, are important criteria for front desk performance reviews
• All Co – Pays must be collected before any services are rendered
• All Patients must be reminded of outstanding Patient Due amounts, unless account specific notes or alerts provide guidance to the contrary; i.e. Account Note entered explaining if uncollectable
• All collected payments must be posted against patient accounts immediately
• Patients must be presented with a system generated receipt, upon receipt of payment
• All collection activities must be performed with patient satisfaction and dignity in mind. However, an acceptable Co – Pay collection percentage (over 75%), is an important criterion for front desk to fulfill
• All Journal reports must be run to ensure end of day balancing
• Schedule patients using Intergy for all future appointments, as well as all walk-in patients
• All Patient No Shows must be marked as such by the end of each business day
• All patients requesting to reschedule their appointments must be promptly assisted and rescheduled for the next available time slot. All rescheduled appointments are required to be linked to a Reschedule Reason Code.
• All appointment cancellation requests must be addressed immediately, so that patients on waiting lists could have an opportunity to be accommodated. All cancelled appointments are required to be linked to a Cancellation Reason Code and contacted by the end of business day.
• Perform confirmation calls daily for next day appointments.
• Patient reminder calls and letters. Maintain referrals. Call patient or referred medical offices to schedule New Patients.
• Other job duties as required.

QUALIFICATIONS / REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or equivalent
• Three (3) years of private clinic front desk and/or medical call center experience preferred
• Three (3) years of customer service experience preferred
• Professional verbal and written communication skills
• Demonstrated knowledge and proficiency in MS Office (Excel, Word)
• Knowledge of basic medical terminology
• Experience with Intergy preferred

Compliance, Ethics & Professionalism

• Highly ethical and moral standards
• Adherence to Compliance standards and policies
• Adherence to Employee/HR Manual and Company policies/procedures
• Sensitivity with confidential information (both business and patient information)
• Positive and professional attitude
• Strong ability to work collaboratively with others in a team atmosphere

Equipment Used - Standard office equipment, including, but not limited to computer, phone, fax, copier.

Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of organization.

Mathematical Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is constantly required to talk and hear.
• The employee is constantly required to sit, with frequent walking and occasional standing.
• The employee is frequently required to use hands to finger, handle, or feel objects.
• The employee must regularly lift and/or move up to 20 pounds.
• Specific vision abilities required include close vision, color vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment consists of moderate noise.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

https://www.verosbiologics.com

Veros Health provides equal employment opportunities to all employee and applicants for employment without regard to religion, creed, age, gender, gender identity/expression, national origin or ancestry, sexual orientation, race or color, disability, marital, status, genetic information, military or veteran status. In additional to federal law requirements, Veros Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring placement promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $17.29 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Private practice

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Employees and Patients are required to wear masks. Employee Covid-19 Vaccination or approved exemption required.

Education:

• High school or equivalent (Preferred)

Experience:

• Medical Front Desk: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 2 years (Preferred)

Work Location: In person

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