THE ASSOC. SERVICE SPECIALIST - REGIONAL DEPLOYMENT TEAM plays a critical role in an emerging area of our business, playing an integral part of our mission to revolutionize the pharmaceutical industry’s approach to physician engagement. As an early stage company, HCP Concierge searches for individuals to join our team who are driven and have entrepreneurial determination. The Company has experienced rapid, consistent growth for the past 5+ years. We pride ourselves on being a “meritocracy” where team members have exceptional opportunity for career growth. While we focus on working together to continue the growth and success of our business, we place emphasis on the individual career growth and development of our team members. The company operates a “service-oriented selling model” to support pharmaceutical and other healthcare brands. As such, it requires sales skills and a sales-oriented profile. However, it is not “hard selling” where you take an order in the office. Rather it is more of an influence sale, representing our customers, engaging and presenting information, but without hard closing.

THE ASSOC., SERVICE SPECIALIST - REGIONAL DEPLOYMENT TEAM involves traveling to physicians’ offices providing pharmaceutical resources and information to physicians and other health care professionals (HCPs) in their offices. In the Regional Deployment Team, the Assoc. Service Specialist splits time between a "headquarter" territory covering assigned targets on a regular basis and also traveling to cover vacant territories (e.g., when an employee leaves the company, is on vacation, is on leave, etc.). Vacancies are hard to predict, so in this position, you need to be able to deploy on relatively short notice and willing to be on the road for extended periods of time.

The Regional Deployment Team Assoc. Service Specialist will spend each day making visits to physician’s offices, either in your headquarter location or in an assigned territory should you be deployed for vacancy coverage responsibilities.

In this position, the size of the headquarter territory is substantial and involves an extensive amount of driving, whether in the headquarter or vacant territory. Most vacancy assignments will be within a 6-hour drive of your home, although some could be further away than that. When you deploy to cover a vacant territory, you will drive to the cities you get deployed to to cover. We provide you with paid drive time, an enhanced car allowance, and cover hotel, meals, and other direct travel expenses (e.g., tolls, parking). This position is a great opportunity to travel, but you must take into account that it requires an extensive amount of flexibility to deploy on short notice.

When not on vacancy assignments, the Regional Deployment Team Assoc. Service Specialist will cover a territory with a regular route of physicians with whom the Regional Deployment Team Assoc. Service Specialist will need to establish on-going relationships. Most time will be spent calling on physician offices in the assigned territory, with a modest amount of planning and administrative work to be done to report activity and ensure record keeping.

Hiring In: Sugar Land, TX. This position involves coverage of a regular territory that is centered in Sugar Land, TX including Stafford, Missouri City, and Richmond while moving north into Bellaire and the western suburbs of Houston. The territroy then extends south into Fresno, Thompsons and Rosenburg as well as surrounding locations.

Website: https://hcpconcierge.com/

Timing: **Right away! We have a two-part training class scheduled to begin on March 15th. The first portion of our training will be remote beginning March 15th running through March 17th. Part two of our training will be held in-person at our headquarters in the Philadelphia area. Please plan to travel (at our expense) and be away from home beginning Sunday, March 19th through Friday, March 24th.

Responsibilities of the Associate Service Service Specialist

• Understanding customer business objectives and supporting HCPs as their primary contact within HCP Concierge
• Operate ethically and in accordance with the company’s process and policies at all times
• Mastery of information; will undergo regular training that requires studying for and passing certifications, both written and verbal
• Manage territory calling on a range of HCPs in targeted physician offices
• Distribute and manage resources within guidelines provided by management
• Develop and maintain in-depth knowledge of the market and customers
• Manage territory as a business to achieve call plans and customer satisfaction
• Establish and manage high quality customer relationships
• Execute customer call plans and following-up on customer requests
• Comply with company reporting requirement
• Adhere to all company and industry guidelines and regulations

Job Requirements of the Associate Service Specialist - Pharmaceutical Sales

• Degree preferred – Associates or Bachelors degree from accredited institution preferred
• Strong interpersonal skills and excellent verbal communication skills
• Strong attention to detail and outstanding organization skills
• Comfortable working independently to achieve results
• Strong work ethic
• Professional, proactive demeanor
• Must reside locally / within assigned territory
• Must have and maintain a valid driver’s license and have a safe driving record
• Proficiency with using technology for business purposes
• Essential Core Competencies: Action Oriented, Problem Solving, Priority Setting, Intellectual Horsepower, Drive For Results, Dealing With Ambiguity
• Compensation / Perks of the Associate Service Specialist - Pharmaceutical Sales

Be part of a team that's shaping the future of pharmaceutical marketing

• Base Salary: $40,000 / Year
• Company Car Program: When joining the company you will have the choice of driving a company car through our fleet program or driving your own vehicle under our reimbursement program. Under the fleet program, you will receive a company vehicle with fuel, maintenance and insurance paid entirely by the company while allowing for a reasonable amount personal use. For the reimbursement program, you drive your own car and thecarmpany provides you with a car allowance of $600 per month via payroll (this is taxable income) and then reimburses you $0car per business mile driven on a monthly expense report. You are responsible for insurance and maintenance of your own vehicle.
• Bonus: Up to 10% of salary annually
• Benefits: Health, Vision, Dental
• 401K Plan: Eligible after 9 months with the company to join plan with a generous employer matching contribution
• Opportunities to grow and advance – HCP Concierge is an entrepreneurial company that operates as a meritocracy; the company develops employees and provides opportunities to advance with none of the boundaries often found in large organizations
• Success as an Associate Service Specialist creates multiple avenues for new challenges including career and compensation growth, management opportunities, etc. Our philosophy is quite simple - we reward employees who deliver!
• HCP Concierge is an equal opportunity employer.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Contract type:

• Permanent

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

Work setting:

• In the field

Work Location: On the road

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