Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel acknowledges her pioneering role as “Mother of Houston” and lauds her hands-on 19th c. presence as a pivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways, celebrates the trailblazing spirit of women in Texas. This stunning 354-room hotel boasts 14,000 square feet of meeting space, a signature restaurant, Rosalie, helmed by celebrity Chef Chris Cosentino, a hidden speakeasy, a local Grab and go concept, Good2GO, abundant green space, Sloan/Hall luxury goods, and an all-natural salon, Paloma.As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s whywe welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

ESSENTIAL RESPONSIBILITIES

•Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.

•Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.

•Coordination of all group and wedding business as contracted by the catering and sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.

•Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.

•Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.

•Develops strong customer relationships through appropriate client communication and the use of professional, courteousand ethical interpersonal interaction.

•Work with sales personnel to achieve required sales team goals.

•Have current knowledge of hotel rates, strategies, discounts and promotions.•Assist with completing any required sales reports.

•Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.

•Assist hotel with implementing hotel specific selling strategies.•Promptly, the same day or by10am the next business day, follows-up on all customers’ needs and inquires in an efficient and expedient manner.

•Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.

•Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.

•Display a neat, clean and business-like appearance at all times.

•Creates monthly social hour calendar with the Director of Sales.

•Assists the Sales department with monthly luncheons, client events, etc.

•Conduct walk-in tours

•Create gift bags for guest traces, VIP’s, Hug’s, etc. Keep supplies stocked and on hand.

•Work with EBC on all group turnover and proper execution of the groups.OTHER RESPONSIBILITIES

•All other duties as assigned, requested or deemed necessary by management.

SUPERVISORY DUTIES

None

BEHAVIORAL FOCUS

At Sage, we pride ourselves on the behaviors that build our culture and help associates perform in their positions. We value integrity, performance, team spirit, growth, delivering extraordinary guest experiences, and engaging in our communities. We have also outlined specific competencies that contribute to success at Sage. Please review our competency models to understand the behaviors expected of different levels in the organization (you may find these models in our learning management system).

POSITION QUALIFICATIONS

Education/Formal TrainingHigh school diploma or vocational secretarial.

ExperiencePrevious sales, hospitality, and secretarial experience preferred.

Knowledge/Skills

•Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and Powerpoint.

•Alphabetizing, grammar and punctuation skills. Standard business letter formats. •Strong editing skills.

•Excellent hearing required for telephone inquiries and client and associate handling.

•Excellent vision required as contracts and letters are hand written, filing, using computer, checking diary.

•Excellent speech communication skills necessary to communicate clearly with customers and other departments.

•Excellent comprehension and literacy required to read manager's letters, help prepare contracts and proposals.

•Excellent attention to detail and multi tasking skillsPhysical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•Bending/kneeling -repeated bending and kneeling required while filing.

•Mobility -must be able to reach all areas of hotel to assist clients. •Occasional standing.

•Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

General office and hotel environment

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Houston, TX 77002: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Events management: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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