The mission of Black Star Farms is to exceed the expectations of those seeking excellence in wine, food, and hospitality while providing our team members an opportunity for personal growth, creative expression, and professional development.

We are seeking an experienced hospitality professional to join our dynamic team.

If you are looking to take the next steps in your career and to expand your skills, this is an excellent opportunity! Our winery estate is host to many weddings and special events. This entails attention to detail, coordination of many working pieces, excellent communication skills and interaction with guests. It requires an energetic team player who is dependable, a problem solver, customer service driven and always professional. This is a busy but fun position working alongside of our Events & Sales Manager to ensure our guests an exceptional and memorable event!

RESPONSIBILITIES

• Must be at least 18 years of age
• Minimum Bachelor’s degree in associated industry or equivalent in experience and training
• Must be able to work evenings, weekends and holidays
• Flexible schedule
• Must be able to lift up to 50lbs
• Must be able to be on feet for extended periods of time
• Must be able to work in all types of weather conditions during events
• Previous supervisory experience with event execution, Front of House (FOH), hospitality, logistical coordination, event personnel, problem resolution
• TAMs/Tips and ServSafe Certifications (BSF will provide training if needed)

EXPECTATIONS

• Plan and prepare for weekly events and coordinate setup/takedown/delivery of services and supplies with other BSF departments (i.e. Facilities, Inn, Stables, Winery, Food Service, etc.)
• Detail oriented, cleanliness, organization
• Co-manage staff responsible for event server activities
• Train and educate staff on proper event procedures through pre-shift meetings/staff timelines
• Ensure event is staffed appropriately by coordinating servers
• Readiness to fill in any position, if needed
• Work with host/guest of honor to ensure all requests are met
• Define company brand through events
• Ensure staff is adequately prepared for event
• Provide receipts, journals, sales and costing reports, if needed
• Weekly wine and linen inventory
• Ensure day of event goes smoothly, i.e., monitoring intoxicated guests, sound levels, lighting, and overall cleanliness throughout event
• Ensure if needed, all booths, tables, flowers, decorations, event décor are set up correctly
• Responsible for creative in-house event décor, tablescapes, and themes
• Prepare menus and signage for the event
• Manage site visits as requested
• Monitor food and beverage presentation, including main dishes and desserts to meet host’s expectations
• Expediting in the kitchen
• Manage venue to plan layout of seating and decorations
• Coordinate and monitor event timelines and ensure deadlines are met
• Keep inventory of backdrops, projectors, computers, décor, service ware and other supplies
• Communicate effectively, both verbally and technically with clients, team and vendors
• Operate efficiently, strategically and positively
• Assist in training and support with BSFE point of service systems as needed (Toast POS)
• Ensure daily closeout of point-of-service systems, and nightly closedown checklist
• Other duties as assigned by the Events Manager
• Log event inquiries

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

COVID-19 considerations:
We are following local health department and CDC guidelines.

Ability to commute/relocate:

• Suttons Bay, MI 49682: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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