Job overview

Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

What you will be doing

• Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance reviews and recommend discipline and termination, as appropriate.
• Supervise and inspect the daily cleaning of the guest rooms, public areas and heart of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction.
• Manage the Lost and Found Program and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
• Regular and timely attendance is an essential function of this position
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Establish and maintain key control system.

Requirements

• Proven track of successful guest service satisfaction in housekeeping scores
• Able to initiate and maintain communication lines at a levels.
• Experience as an Housekeeping Manager 2 or more years is required.
• BA in Hospitality Management desired or equivalent in experience.
• Ability to commit and comply with the above mentioned job description and accept added responsibility accordingly

Benefits

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• 401(k)
• Paid Time Off, Paid Vacation and Holidays
• Identity Theft Protection
• AMAZING HOTEL DISCOUNTS! from our sister properties.
• and more!