POSITION SUMMARY:

The Eye Care Coordinator will schedule patients for appointments, coordinate transportation request and provide front office support, such as faxing, calling, or emailing vendors, answering phone, verifying patient insurances, scheduling appointments, collecting & documenting patients medical and ophthalmic data into their electronic health record (EHR); follow up on patients and patient requests; triage patient phone calls and requests and provide retail optical support, as needed.

The position reports to the Office Manager with accountability to the providers.

PRIMARY RESPONSIBILITIES:
Administrative:

• Patient Outreach to schedule appointments
• Coordinate patient transportation request from health center to practice
• Assist with triaging walk-in patients or urgent care phone calls
• Review schedules and report scheduling errors
• Monitor and follow up on medical record requests
• Assist with scheduling external appointments including follow up to ensure patient was seen and a report is received
• Follow up with patients who do not keep follow up or urgent appointments
• Answer incoming calls, schedule appointments, and verify patients insurance
• Collect required payments
• Submit and track prior authorizations
• Assist with completion of forms and letters
• Report and monitor housekeeping and facilities needs
• Perform quarterly inventory and order of trial contact lenses
• Maintain inventory of contact lens solutions
• Monitor trial contact lenses and contact lens solutions for expiration dates and properly dispose of expired items

Retail Optical Shop:

• 
  Assist in Optical Shop including assisting patients with frame and lens selection, placing patient orders for eyeglasses and contact lenses
• Assist Optical Assistant with frame inventories
• Assist Optical Assistant with telephone calls and other duties as needed.
• Other duties as assigned, including administrative duties

Professional Behavior:

• Demonstrates characteristics of responsibility and accountability.
• Always maintains confidentiality.
• Maintains discretion of conversation in work areas.
• Is pleasant, courteous, and considerate of patients, co-workers, and external professional contacts.
• Demonstrates ability to prioritize demands, work with distractions, adapt to change, exercise efficient time management, and work independently.
• Maintains appropriate chain of command.
• Participates in continuing education for personal and professional growth.
• Maintains patient's right to privacy, assuring dignity in the provision of care and is discreet in all communications, written and oral, about the patient's care.

Interpersonal Skills

• Utilizes tact, courtesy, patience, and discretion in dealing with others.
• Possesses the ability to maintain a stable presence under stress due to pressure of the work environment.

QUALIFICATIONS:

Possess a high school diploma and at least two years experience in an administrative position, patient service representative, medical or optometric assistant.

Certified Ophthalmic Assistant or Technician preferred. Optical dispensing experience a plus.

Possess an active commitment to excellence in patient care, a desire to improve wellness of our community, an appreciation of community needs, a culturally competent individual, and someone who is excited about the opportunity to deliver eye services.

Physical Requirments

Physical demands requiring lifting of small pieces of equipment, boxes, and /or patients not to exceed forty (40) pounds. Mostly standing and walking required. Visual acuity sufficient for frequent reading and computer use. Hearing acuity sufficient for holding conversation with or without audio devices.

CODMAN SQUARE HEALTH CENTER MISSION, VISION, AND VALUES

Mission To serve as a resource for improving the physical, mental, and social well-being of the community.

Vision Codman Square Health Center is our communitys first choice for comprehensive, holistic, and integrated services, and empowers individuals to lead healthy lives and build thriving communities.

Values Patients Our patients are the center of our care team.

Community The well-being of the individual is deeply connected to the health of the community.

Advocacy We advocate for responsive policies and resources to address health disparities and promote health equity.

Staff We are a diverse, empowered, compassionate, and prepared workforce.

Innovation We promote a culture of innovation that has measurable and sustainable impact.

Partnership We build and sustain diverse partnerships.

Codman Square Health Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.