Facility Coordinator - 122 Job at Hnn Associates Llc
About the Position
The Facility Coordinator is responsible for the daily monitoring and upkeep of all community facilities, amenities, and common areas. This role ensures that guests adhere to the Company’s policies and procedures while amenities are open and addresses all customer requests or concerns in a satisfactory manner.
Essential Duties and Responsibilities:
Check residents in and out of the clubhouse and amenities, while ensuring that residents and guests adhere to the rules of the community.- Monitor and assist residents during clubhouse hours as needed. Document and report incidents and other important information daily to supervisor.
- Assist in preparing the office, amenities, and all other common areas for opening daily.
- Ensure the office and clubhouse is secure and clean before leaving for the day.
- Promptly respond to all inquiries and follow-up. Take appropriate action to resolve and address service issues.
- Assist with front desk duties and coverage, including answering phones, greeting customers and vendors, inputting resident service requests, delivering notices, scheduling appointments and other general office duties as assigned.
- Maintain the healthy, safe, and presentable condition of the physical asset(s). Complete any cleaning efforts including sweeping, vacuuming, and sanitizing as needed.
- Maintain knowledge of the Company’s rental agreements, policies, and procedures.
- Provide excellent customer service to all residents, prospects, and guests.
- Participate in the success of all resident events, community programing and local/non-profit programs.
- Complete assigned tasks by deadlines and communicate any obstacles with your supervisor in advance.
- Work collaboratively and respectfully with peers, other team members and departments.
- Attend training classes as scheduled and assigned.
- Additional duties as assigned by supervisor.
Position Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay Details: $16-$18/hour
Knowledge, Skills and Abilities:
Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Approaches others in a tactful manner; Reacts well under pressure; Communicates effectively; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Supervisory Responsibilities: This position does not have any supervisory responsibilities.
Qualifications:
Prefer 1 year of real estate property/facility management or related experience, or any
- Ability to provide exceptional customer service to address the needs of residents in a friendly and professional manner.
- Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
- Excellent written and verbal communication skills.
- High school education or equivalent required.
- Must be able to speak, read and write English in a manner sufficient to carry out duties.
- Successful completion of background check and drug screen required.
- Must be legally qualified to work in the U.S. meeting I-9 guidelines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit, see, talk and hear. The employee is occasionally required to stand; walk; use hands and fingers; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment:
Flexibility to travel to different locations as needed.- Ability to work inside and outside in various weather conditions.
Attendance: Position requires the ability to work any of the 7 days of the week. It is critical that individuals possess the ability to work their scheduled hours plus any other hours necessary to complete the job. Work schedules and location assignments are subject to change.
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