Field IT Service Technician Job at Retail Business Services
Address: USA-NY-Nanuet-101 Market Street Suite E
Store Code: Service Delivery-Store Technology (5119075)
Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https:// www.retailbusinessservices.com .
Job Objective
Provide onsite and/or remote support for all store-based IT equipment. Follow documented processes for software loading and image restoration. Work with store personnel to identify user issues and provide on-call support 24/7 every other week. Work with IMAC to provide installation support and provide support for other IT project initiatives. Maintain an accurate and appropriate truck stock and manage timely returns. Stay up to date on HIIPA, PCI, A+, and W&M requirements/certifications.
Primary Responsibilites
1. In Store IT Support
Respond to Service Now tickets assigned to area. Repair, replace, or reimage devices to perform as intended to meet the needs of the business.
Run calls in an efficient manner based on priority and reduced travel time to allow for maximum call completion per shift
Utilize published documentation and tools to resolve issues and minimize downtime.
Provide updates for published documentation as new best practices are learned/discovered
Timely and accurate updates to Service Now including ticket status, parts usage, logging serial numbers (as required) and applying work to projects
2. Inventory Management
Maintain an appropriate truck stock inventory to accomplish an established 1st time fix goal
Utilize forward stocking locations effectively to reduce downtime
Timely pickup of replenish parts return of defective or excess inventory
Cycle counts that reflect accuracy between system stock and actual.
3. Licenses, Certifications, & Training
Pass, renew and keep a current W&M license/certificate. Prepare and submit W&M documentation in accordance with local jurisdiction. Make sure weight kit certification is current.
Maintain an active A+ certification
Comply with yearly Hiipa renewal and all PCI compliance instructions (including EFT tracking)
Complete all RBS training and dept sponsored training within timeframe indicated
Maintain a current drivers license and a driving record that is deemed acceptable for operating a company vehicle
4. Call Reduction
Place calls to stores when a given ticket or symptom appears to be something the store can resolve.
Make sure ticket or service need is still valid (store fixed and did not cancel) prior to starting travel over 1hr
Quick walk through of store before leaving to solicite other issues that have not been called in (time permitting to eliminates another trip)
Educate store personnel in the basic points of maintaining equipment on their own when it is evident that they are not making an effort.
5. Project Support
Assist with IMAC installs to limit costs by vendors when workload permits
Provide in-store support following major IT project work to limit impact to stores affected
As required act as “smart hands” in ther field to assist groups that have limited or no field presence
Perform signoff for new store technology installs
Education
High school diploma or GED equivalent
Experience
3+ years technical experience preferred; Retail & POS System desired
Skills
Technical/Mechanical preferred
Communication skills
Interpersonal skills
Administrative skills
Analytical skills preferred
Supervisory/leadership preferred
Problem solving/troubleshooting
Initiative
Ability to work independently
Project coordination
#LI-BE1 #LI-hybrid #ZR
Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.
If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com.
Job Requisition: 284991_external_USA-NY-Nanuet_1172023
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Store Code: Service Delivery-Store Technology (5119075)
Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https:// www.retailbusinessservices.com .
Job Objective
Provide onsite and/or remote support for all store-based IT equipment. Follow documented processes for software loading and image restoration. Work with store personnel to identify user issues and provide on-call support 24/7 every other week. Work with IMAC to provide installation support and provide support for other IT project initiatives. Maintain an accurate and appropriate truck stock and manage timely returns. Stay up to date on HIIPA, PCI, A+, and W&M requirements/certifications.
Primary Responsibilites
1. In Store IT Support
Respond to Service Now tickets assigned to area. Repair, replace, or reimage devices to perform as intended to meet the needs of the business.
Run calls in an efficient manner based on priority and reduced travel time to allow for maximum call completion per shift
Utilize published documentation and tools to resolve issues and minimize downtime.
Provide updates for published documentation as new best practices are learned/discovered
Timely and accurate updates to Service Now including ticket status, parts usage, logging serial numbers (as required) and applying work to projects
2. Inventory Management
Maintain an appropriate truck stock inventory to accomplish an established 1st time fix goal
Utilize forward stocking locations effectively to reduce downtime
Timely pickup of replenish parts return of defective or excess inventory
Cycle counts that reflect accuracy between system stock and actual.
3. Licenses, Certifications, & Training
Pass, renew and keep a current W&M license/certificate. Prepare and submit W&M documentation in accordance with local jurisdiction. Make sure weight kit certification is current.
Maintain an active A+ certification
Comply with yearly Hiipa renewal and all PCI compliance instructions (including EFT tracking)
Complete all RBS training and dept sponsored training within timeframe indicated
Maintain a current drivers license and a driving record that is deemed acceptable for operating a company vehicle
4. Call Reduction
Place calls to stores when a given ticket or symptom appears to be something the store can resolve.
Make sure ticket or service need is still valid (store fixed and did not cancel) prior to starting travel over 1hr
Quick walk through of store before leaving to solicite other issues that have not been called in (time permitting to eliminates another trip)
Educate store personnel in the basic points of maintaining equipment on their own when it is evident that they are not making an effort.
5. Project Support
Assist with IMAC installs to limit costs by vendors when workload permits
Provide in-store support following major IT project work to limit impact to stores affected
As required act as “smart hands” in ther field to assist groups that have limited or no field presence
Perform signoff for new store technology installs
Education
High school diploma or GED equivalent
Experience
3+ years technical experience preferred; Retail & POS System desired
Skills
Technical/Mechanical preferred
Communication skills
Interpersonal skills
Administrative skills
Analytical skills preferred
Supervisory/leadership preferred
Problem solving/troubleshooting
Initiative
Ability to work independently
Project coordination
#LI-BE1 #LI-hybrid #ZR
Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.
If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com.
Job Requisition: 284991_external_USA-NY-Nanuet_1172023
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.