Field Technical Support Rep

Saginaw, MI 48638

Duration: 2+years

This customer-facing, non-exempt Client PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to Client’s PC Products customers. Products include Laptops, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast-paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful, and determined for success.

These teams are responsible for completely satisfied customers and helping to grow the Client’s business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how, and why. Typical types of reactive, customer site, service events include, but are not limited to Configuring hardware, software, and simple network components, installing, un-repairing air, and working with escalation personnel performing and assisting in technical action plans to remediate pc/print issues.

Demonstrated core competencies of success in this position are:

• Strong mechanical aptitude, working with tools and various alignment apparatus.
• Alignment with customer’s business needs while maintaining Client’s contractual commitments.
• Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third-party software, networks, and switches.
• Able to balance and prioritize multiple activities and issues.
• Successful cause and effect understanding of financial perspectives on the business.
• Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
• Attention to detail and commitment to administrative responsibilities.
• Exercise solid business-based decision-making skills, taking the appropriate risk to insure that both Client’s and the customer’s business needs are met.
• Independent thinking while adhering to standard technological/mechanical and business procedures.
• Industry/company knowledge that provides solid technology solutions and options to the customer.
• Ability to quickly and accurately evaluate a technical situation while managing operational challenges.
• Working independently and able to re-prioritization tasks/events/commitments quickly based on contract, customer, and business situations. Highly skilled at prioritization, planning, and working independently all within standard policies and business standards.

Requirements:

• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
• Availability to work both scheduled and unscheduled overtime.
• Participate in assigned work during non-traditional workdays, holidays, and shift work.
• Onsite customer-facing experience.
• Technical/mechanical hardware repair experience.
• Demonstrated technical/mechanical aptitude for learning new technology.
• High School diploma or equivalent, plus additional hardware technology training. College preferred.

Thanks and Regards,

David Jones

Phone: 908-360-8020

Job Type: Contract

Salary: $15.00 - $20.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Saginaw, MI 48638: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Break Fix: 5 years (Required)
• Printer: 5 years (Required)

Work Location: One location

Speak with the employer
+91 (908) 360 - 8020

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