Field Service Representative (Silver Spring) Job at WSSC Water
The Field Service Representative (FSR) reads, installs, and replaces small residential and commercial water meters and their reading devices. The FSR also disconnects and subsequently reconnects water/sewer services of delinquent customers and responds to billing questions.
Essential Functions
- Troubleshoots and repairs electronic metering systems
- Inspects customer property, including plumbing fixtures for leaks or meter defects, and reports findings to customers and to appropriate Customer Relations staff
Inspects job site to ensure that conditions are in compliance with WSSC Water standards for meter installation
Disconnects and subsequently reconnects water/sewer services of delinquent customers
Installs simple and advanced automatic metering systems
Installs wiring for meter reading systems
Installs, replaces, and performs preventive maintenance on residential and commercial water meters, and remote reading devices
Investigates meter readings out of tolerance
Locates and performs jobs on appointment schedule
Maintains accurate records of repairs and completes work tickets and reports
Performs emergency meter repairs
Performs small meter turn-ons and turn-offs for non-payment and/or customer requests, and may collect payments
Records daily work activities and prepares periodic reports
Repairs and replaces malfunctioning, leaky, noisy water meters
Requisitions supplies and consistently maintains inventory of meters and spare parts on vehicles
Satisfies on-the-spot customer inquiries regarding billing procedures and consumption problems
Takes measurements and sketches location of meters and curb boxes
Uses a wide variety of hand tools (some powered) in cramped and often adverse conditions
Drives a vehicle to conduct WSSC Water business
Other Functions
- May read meters as required
- May test equipment to troubleshoot small meters
Performs other related duties as assigned
Work Environment And Physical Demands
- Work is primarily performed in the field
- Must be able to work in cramp and adverse conditions
Required Knowledge, Skills, And Abilities
- Good knowledge of various small water meter components, meter operation principles, procedures for assembly and installation of outside and inside meters with and without remote systems, and plumbing code regulations
- Good knowledge of geographical areas of Montgomery and Prince George’s Counties
Skill in the use of common hand and power tools and equipment
Ability to perform moderately to heavy physical exertion under adverse weather conditions, terrain and underground vaults
Ability to resolve mechanical meter problems
Ability to exercise good interpersonal communications skills
Good mechanical skills
Ability to complete first aid training
Ability to operate and understand electrical circuit testers
Ability to operate a computer terminal and understand its functions
Ability to follow verbal and written instructions and to write in a legible manner when preparing work tickets
Ability to work effectively with Commission employees and the public
Minimum Education, Experience Requirements
- High school diploma or equivalent
- 6+ months of experience at the level of Meter Reader II - OR- 1.5+ years of Meter Reading experience in a related industry
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