• In-depth knowledge of standard desktop software including Microsoft Office & Cisco Unified Communications products
• Experience in working on Active Directory (password reset, account lockout, group creation etc.)
• Prior experience in VPN client troubleshooting
• MECM (SCCM) – Imaging experience
• In-depth knowledge of Desktop Operating systems
• Knowledge of Dell hardware components
• Advance network troubleshooting skills
• Ability to work on MS Excel Macro issues
• Knowledge of Audio & Video equipment in combination with communication tools in a conference environment.
• Troubleshooting skills for Webex and MS Teams
• Configuring iPad/iPhones/Android for the users to enable them to check emails
• Good knowledge of working on ticketing tools like ServiceNow
• Prior experience in handling Desktop/Laptop/ Bloomberg Terminals related problems for a min of 5 years
• Prior experience with Trader Turret System will be preferred
• Prior experience in supporting Trade Desk environment & Fixed Income investment management

Education & Certifications:

• A college degree with a minimum of five years’ work experience in the field of IT support
• Detailed knowledge of ITIL framework, ITIL certification is preferred
• A technical certification would be an added advantage

Role Details:

• Perform all on-site activities related to installation, repair, management, and maintenance of End User devices (desktops, laptops, and peripherals) and minor Data Center (cabling etc.) related to IDF room.
• Responding to customer callouts and provide hands on support
• Diagnose and quickly resolve a wide range of applications issues
• Troubleshoot internet/LAN WAN connectivity issues
• Be responsible for supporting multiple applications and delivering quality support to End Users
• When the restoration is beyond the scope of the support, escalate the issue/problem to appropriate resolver group using IT Ticketing System
• Install, upgrade, support and troubleshoot printer related issues
• Record, track and maintain regional IT asset inventory in the asset management system
• Ability to take quick decisions, like when to escalate a ticket to next level and when to continue troubleshooting if issue not resolved within desired TAT
• Work independently, be adaptable to change and open to flexible working hours
• Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool
• Contribute to knowledge creation and update existing documentation
• Provide support for project execution

Soft Skills :

• Problem solving skills and learning attitude
• Good communication skills, communicate well with front and middle office
• Confident & Energetic
• Process oriented

Safe return to office

In order to comply with Mindtree’s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from Mindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through Mindtree’s applicable processes.

Mindtree Equal Employment Opportunity Policy

Mindtree provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Why Work with Us:

• Recognized for our employee learning and talent development practices
• Good work-life balance encouraged
• Recognition is the cornerstone of our culture
• Values-driven and engaged leadership

About Mindtree

Mindtree [NSE: MINDTREE] is a global technology consulting and services company, helping enterprises marry scale with agility to achieve competitive advantage. “Born digital,” in 1999 and now a Larsen & Toubro Group Company, Mindtree applies its deep domain knowledge to 300+ enterprise client engagements to break down silos, make sense of digital complexity and bring new initiatives to market faster. We enable IT to move at the speed of business, leveraging emerging technologies and the efficiencies of Continuous Delivery to spur business innovation. Operating in 18 countries and over 40 offices across the world, we’re consistently regarded as one of the best places to work, embodied every day by our winning culture made up of over 27,000 entrepreneurial, collaborative, and dedicated “Mindtree Minds.”.

Job Type: Full-time

Salary: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)

Schedule:

• 10 hour shift

Ability to commute/relocate:

• Pasadena, CA 91101: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: One location

Speak with the employer
+91 +1 (732) 395-7379

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