Why VTV:
At Vance Thompson Vision, our vision is to create, protect, and maintain clear vision for a lifetime. As a global industry leader in vision surgery, the Vance Thompson Vision team has performed more than 100,000 procedures and participated in nearly 100 FDA-monitored clinical trials. If you enjoy a fast-paced, innovative, and fun working environment, apply with us today!

Our core values that provide our foundation:

• Caring We are passionate, empathetic and sensitive to the needs of our teammates, patients and everyone we touch.
• Fun We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment.
• Committed We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results.
• Egalitarian We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.
• Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness.

Job Opportunity:
We are growing, and looking for First Impressions - Phones Concierge to join our team!

You Are:

• Ready to live out our core values in patient and team member interactions
• Flexible and adaptable to change
• Professional, courteous and responsible
• Able to demonstrate strong customer service and communication skills
• Detail-oriented, able to multitask, and make quick decisions

You Will Make an Impact By:

• Handling a high volume of incoming calls, initiating outgoing calls and taking messages.
• Scheduling patient visits and evaluations for multiple locations across our footprint, while adhering to clinical protocols.
• Multitasking between several different technology systems to complete day-to-day work.
• Collecting and entering all necessary demographic, clinical, billing, and insurance information from patients or responsible parties.
• Responding to questions and concerns of callers and directs them to appropriate location or department as needed.
• Assembling patient packets and mailing information to patients.
• Providing patient education by explaining preparation and patient instructions for the scheduled procedure.
• Exceeding our patients expectations with active listening, effective communication, and empathy.

You Have:

• A high school diploma or equivalent
• Customer service experience

Investments in YOU:
Vance Thompson Vision offers a full benefits package and competitive compensation, including:

• $150 shoe allowance for fulltime staff
• 401k with company contributions
• Education Allowance
• Wellness Program paired with a Lifestyle Spending Account

Vance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.