FOOD & BEVERAGE MANAGER | ARRIVE HOTEL MEMPHIS

POSITION PROFILE:

The Food & Beverage Manager is responsible for managing the daily operations of the Restaurant at Arrive Memphis, including the selection, development and performance management of employees. In addition, they oversee the inventory and ordering of beverage and supplies, optimize profits and ensure that guests are satisfied with their dining experience. The Food & Beverage Manager reports to the General Manager and the VP of Food and Beverage for Palisociety.

WE OFFER:

• Competitive wages
• Referral bonus program
• 401(k) retirement plan
• Medical, dental, and vision insurance
• Employee assistance program
• Employee discounts at our Hotels and Restaurants nationwide
• Progressively increasing paid vacation plan
• Sick pay
• Holiday pay
• Professional development and career advancement opportunities
• Endless smiles and positive energy!

ESSENTIAL FUNCTIONS (including but not limited to):

• Oversees the function of all food and beverage in the hotel to ensure excellent customer service and maximize revenue and profits to support overall hotel operations.
• Consistently offers professional, friendly and engaging service.
• Ensures service standards are followed while actively supporting the entire restaurant team.
• Handles guest concerns and react quickly and professionally.
• Balances operational, administrative and Colleague needs.
• Maximizes revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions.
• Assists in managing the departmental budget.
• Staffs and oversees execution of on-site events.
• Develops and implements cost-saving and profit-enhancing measures.
• Reviews, prepares, and updates forecasts as needed.
• Communicates with all departments to ensure that customer service needs and expectations are fulfilled.
• Works with the VP of Food & Beverage and the Group Executive Chef to develop and implement menus and makes recommendation on menu items.
• Assists with interviewing, selecting, training, counseling, disciplining and scheduling of all food & beverage team members.
• Works directly with staff to assure food and beverage quality, good service, and cleanliness are strictly adhered to.
• Ability to execute both opening and closing duties and maintain an efficient, effective, and prioritized work schedule.
• Maintain inventory and its protocols and systems.

Specific Administrative Functions:

• Scheduling of all F&B FOH staff (AM + PM).
• Send Weekly Email Reports to management and attend weekly management meetings.
• Send Weekly Email blasts to FOH staff and Chefs outlining any news or memos.
• Host FOH meeting every two months for AM + PM staff (Coordinate with Director of Food & Beverage and Group Executive Chef on agenda).
• Review, respond and distribute Restaurant Emails daily.
• Manage online reservations system and communicate Reservations (phone & email).
• Assist with FOH ordering – including Coffee/Tea, Ink, Paper, Supplies, and similar.
• Manage comps and discount, Manage service staff tip log, ADP Time clock, Cash Bank and Aireus POS.
• Assist with photos and content curation for Social Media.
• Other duties as assigned.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Knowledge Required:

• Familiarity with MS Office, Google Apps and other organizational computer tools.
• Flexible and adaptable to change.
• Requires a flexible schedule for weekdays and weekends.
• Fluency in English both verbal and non-verbal preferred.
• Provide legible communication and directions.
• Compute basic arithmetic.
• Current Serv Safe Food Handler Certificate Required.
• Flexible schedule – must be available to work a variety of shifts.

Ability to:

• Perform job junctions with attention to detail, speed and accuracy.
• Prioritize, organize, and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Work with minimal supervision.

Physical Requirements:

• Ability to carry up to 40lbs.
• Ability to walk, stand, and bend continuously.

Qualification Standards:

• Experience: 3-5 years of experience as a Restaurant Manager in a high-quality full service or fast casual environment

Paligroup Management is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Paligroup does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

REQUIREMENTS

• Requires a flexible schedule for weekdays and weekends.
• Current Serv Safe Food Handler Certificate Required.
• Ability to carry up to 40lbs and to walk, stand, and bend continuously.
• 3-5 years senior management experience in overall Food & Beverage operation, including banquets experience. Culinary, sales and service background required

ABOUT PALISOCIETY:

Palisociety is a fully integrated hospitality company that acquires, programs, develops, owns and operates unique hotels and residences across the country under three distinct monikers: Palihouse, Palihotel, ARRIVE by Palisociety and a collection of independently branded properties. We aim to enhance the lives of our guests and the local community, by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff and trusty service.

Palisociety’s four brands feature 13 hotels and 23 restaurants and bars in current operation. Across the portfolio, five additional hotels are under construction and anticipated to open by Spring 2022, along with a development pipeline of 15 properties in discussion/planning phase. Palisociety properties have been featured on Condé Nast Traveler’s Hot List, Travel + Leisure IT List, and more, with accolades from the New York Times, Architectural Digest, Wallpaper* and countless others. Avi Brosh founded Palisociety in 1998 in Los Angeles.