Position: Front Desk/Adoption Counselor

Reports to: Team Leader Front Desk/Adoption Counselor

Summary: The role of the Adoption Counselor is to greet the public, help manage the front desk (phones, etc...), assist potential adopters and assist in the adoption process utilizing a computerized system.

Duties:

• Assess prospective adopters and their selected animal(s) for appropriateness according to prescribed guidelines the goal being an adoption in both the animals and adopters best interest
• Record all transactions involving adopted animals in the Shelter Database including issuing receipts according to prescribed procedures
• Counsels adopting persons about shelter rules with respect to spaying/neutering, and informs them of health inspections and other participating veterinary services available
• Provides customer assistance to Shelter visitors in the kennel areas when not engaged in other activities
• Assures that the front desk is manned during all hours open to the public
• Refers questions about non-routine circumstances and all disgruntled customers to the Team Leader or Shelter Manager
• Refers questions from customers about animal heath, maintenance and feeding to the customers veterinarian
• Contacts potential adopters in the Breed Request File and apprises them of particular breeds of animals available for adoption
• Other duties as assigned by the Team Leader, Shelter Manager and/or Executive Director

Requirements:

• High school diploma or equivalent
• Strong written and verbal communication skills
• Ability to work well with customers, volunteers and staff
• Demonstrates a comprehensive understanding of the safe handling of dogs and cats
• Demonstrates strong ability to utilize a PC data base throughout the adoption process
• Can lift up to 40 pounds
• Agreement with and dedication to the mission of the Humane Society of Genesee County