Flexible Shifts

• Greet and serve hotel guests in a professional, gracious manner. Register guests, provide prompt and courteous service to the guest throughout stay, close guest accounts upon check. Assist with hotel reservations and answer telephones as assigned.
• Comply with all Hilton Brand Training Requirements.
• Consistently perform The Hilton Brand Standards and interact with guests and employees in a professional, gracious, and friendly manner.
• Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
• Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
• Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
• Consistently adhere to uniform, grooming and appearance standards.
• Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
• Adhere to safety, security and emergency procedures, react appropriately during emergencies, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
• Understand and operate front office and telephone computer systems.
• Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key fold containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, travelers check and other forms of payment. Post charges to guest rooms and house accounts using the computer. Process payments per established procedures.
• Provide safety deposit boxes to guest in accordance with established hotel procedures.
• Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guest. Retrieve and send mail, small packages and facsimiles for guests.
• Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document it. Apprise management of all guest complaints/problems, even those that have been resolved.
• Regular attendance in conformance with the standards established by our hotel is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules in response to the business needs of the hotel.
• Upon employment, all employees are required to comply with Company, Hotel and Departmental rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate these rules and regulations will be subject to disciplinary action, up to and including termination of employment

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  Previous hotel experience a plus
• Customer service experience needed
• Flexible Shifts

Offer Excellent Benefit Package: Medical/Dental/401K/Free Parking/Employee Meals/Hotel Discounts$300 Hiring Bonus