ESSENTIAL FUNCTIONS:

• Responsible for the process of checking our guests in and out
• Posting daily charges
• Posting payments including check, cash or credit cards
• Accept maintenance fees when applicable
• Answering phones and transferring phone calls
• Providing information to the guest about the resort and the area
• Working closely with Housekeeping and Reservation department to ensure rooms are assigned and cleaned/inspected on time
• Maintain all common areas of the Front Desk in neat condition
• Attend training sessions
• Ensuring all reservations have rooms assigned and that routing is set up properly
• Adjusting folio charges when necessary
• Handling guest complaints
• May be required to perform additional departmental duties as assigned

EMERGENCY FUNCTIONS:

• Answer the emergency telephone and serve as the Emergency Communications Center as the priority during any emergency
• Direct Emergency Responders to emergency scenes as necessary
• Assist in Emergency Evacuation
• Lend assistance to Security Officers and Emergency Responders when possible

KNOWLEDGE AND SKILLS:

Education: Open. Must be able to communicate in English

Experience: Previous Front Desk or service experience is a plus

Skills and Abilities: Reading, writing and oral proficiency in the English language.

Computer literate

Strong Communication Skills

Strong Customer Service Skills

The Ideal Candidate//

• Minimum two (2) years work-related experience preferably in hotels.

• High School Diploma, or equivalent level of education, required (Must be able to add, subtract, multiply, and divide in all units of measure)
• Excellent verbal and written communication skills. Ability to read, speak and interpret documents in clear English.?Ability to communicate in secondary language is a plus.
• Computer friendly with a strong proficiency with MS Office Programs.
• Must be able to exert well-paced ability in limited space and to reach other locations of the area in a timely basis.
• Must be able to multi-task and manage in high volume, and high stress environments. Posses a “roll up your sleeves” attitude

• Must have manual dexterity to use and operate all necessary equipment.
• Must be able to reach, bend, stoop, and stretch. Can frequently lift up to 30 pounds, as well as work in a standing position for long periods of time (up to 10 hours).
• Must be able to work a flexible schedule. (Including mornings, nights, weekends, and holidays).
• You are a detail-oriented self-starter with an entrepreneurial spirit and love luxury & lifestyle brands.
• Ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction.

Gurney's Resorts offer unique destinations in beautiful places where guests go to connect, relax, and recharge. Our mission is to use our values and visions towards service to create memorable personalized experience that leaves guest feeling like a VIP.

Gurney’s Resorts are located premier travel destinations in Montauk, New York, Newport, Rhode Island and Scottsdale, Arizona.

All of our career opportunities offer the chance to work with leaders that drive their teams to work at the top of their game. We are operating at full-capacity and offer full working schedules (nights, weekends, holidays) and the opportunity to create a lifetime of memories.

Working with us also allows you to become part of the unique communities we are a part of.
We offer housing for eligible employees, team-building activities, and discounts for in-house items.