Front Desk Agent at Scribner’s Catskill Lodge

ABOUT THE ROLE

The Front Desk Agent acts as ambassador to Scribner’s Catskill Lodge and is the primary point of contact for our guests. This teammate ensures every guest experience meets our high-quality standards of communication and service. This role greets new and returning travelers, creates and cancels reservations, manages guest accounts, performs check-ins and check-outs, ensures each room is prepared to standard and recommends local activities for guests.

Our ideal candidate is outgoing and engaging, detail oriented and organized, has outstanding communication skills and is passionate about the Catskills and sharing their knowledge of the area with guests.

RESPONSIBILITIES

• Uphold service standards to create a second-to-none guest experience

• Create and ensure welcoming and transportive atmosphere for guests

• Check-in and check-out guests and manage guest concerns

• Create, modify and cancel room reservations

• Communicate with guests over email, phone and in-person

• Manage and uphold Lodge visual and operational standards

ABOUT SCRIBNER’S CATSKILL LODGE

Scribner's Catskill Lodge is set in the bucolic Catskill Mountains. Renovated and re-established in 2016, our Lodge is a year round attraction for urban explorers looking to explore the Catskills. With thoughtful design, friendly service, and delicious food and drinks served in our onsite restaurant, Prospect, the Lodge has become the perfect basecamp for weekend adventurers and midweek escapists. In addition to our 38 guest rooms and suites, we offer multiple indoor and outdoor event spaces, a redesigned outdoor pool, and over 20 acres of mountainside to explore.

BENEFITS INCLUDE

• Collaborative + Positive + Fun Team Environment

• Growth Opportunities

• Paid Time Off + Holiday Policy

• Medical, Dental, Vision Insurance

• Staff Housing Available

• Staff Meals and Food and Beverage Discounts

• Hotel Amenity Perks

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Tips

Work Location: One location

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