Front Desk Agent/Night Auditor Job at Atherton Park Inn & Suites
Hotel Front Desk Agent responsibilities include registering guests, managing reservations, providing information about rooms/rates/amenities, and assisting guests’ requests. Ultimately, the Hotel Front Desk Agent is here to help create a pleasant and memorable stay for the hotel guests.
HOTEL FRONT DESK AGENT’S DUTIES AND RESPONSIBILITIES:
- Warmly welcome and greet all hotel guests
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests and collect necessary information (e.g. contact details and exact dates of their stay)
- Provide information about the hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Coordinate with housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
REQUIREMENTS:
- Customer service attitude and passion
- Excellent communication and organizational skills
- Work experience as a Hotel Front Desk Agent, Receptionist, or in the Hospitality Industry
Job Types: Full-time, Part-time
Pay: $17.00 - $18.50 per hour
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Weekend availability
COVID-19 considerations:
Clear plastic barriers between guests and the Front Desk; provide face masks and gloves for all employees; all employees and guests are required to wear a face-covering indoor; temperature check before every employee starts work daily.
Ability to commute/relocate:
- Redwood City, CA 94061: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 2 years (Required)
Work Location: One location
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