American Care is “Where You Belong”

Joining our Fast Growing Company is the Best Thing for your Career

American Care, Inc. was founded and began operations in November of 1996. Today American Care has grown its provider base and service areas covering all Florida’s major metropolitan areas. American Care became the State of Florida’s first authorized Health Flex Plan. By having each of our employees undergo screening, credentialing, re-credentialing, training, and quality assurance to maintain the quality of our staff, we are able to provide superior medical services to our community.

We pride ourselves in our employees because they are our #1 priority. We’re looking for professionals who can fulfill the promise of our brand, can uphold the integrity of our company and embrace our expanding future. We invite you to be a part of an elite healthcare company where innovation is part of our culture and where you will have significant opportunities to learn and grow within the organization.

Location: Lakeland, FL

1005 N Lake Parker Ave, Lakeland, FL 33805

Position Summary

The Front Desk Associate performs a variety of tasks to the Medical Center such as it is the first contact via telephone by the prospective patient with the clinic. Essential duties include providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to established Center protocols; assisting patients/clients with forms. The position is considered a key link between the patient and the care delivered by clinical and service staff of the center. Patient services are the key priority in this position requiring the Front Desk Associate to serve as a point of contact with other internal and external departments, all with the goal of creating an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring patient or guest inquiries.
• Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
• Interacts with patients in a courteous, friendly, and caring manner.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Schedules patient flow in the clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by company requirements.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' concerns; answering patients' questions; maintaining the reception area organized.
• Ensures availability of patient health information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and insurance information.
• Respond to patient inquiries through the telephone or online portal.
• Ensures patient charts are complete and up-to-date.
• Scan and upload new patient registration forms and patient information into IPHES.
• Verifies eligibility of insurance benefits and obtains authorizations for care.
• Schedule follow up and diagnostic test appointments recommended by the Provider.
• Calls pharmacy to generate prescriptions following authorization from attending Provider.
• Works in close collaboration with the Referrals Department.
• Obtain referral results and follow up with specialist office.
• Collects co-payments and fees-for-service (FFS).
• Closes records on a daily basis in order to submit to Medical Billing Department.
• Maintains business office inventory and equipment by checking stock to determine inventory level.
• Attends scheduled department staff and clinical meetings.
• Works in a team environment with all co-workers to ensure good quality patient care.
• Transfer phone lines every evening to the answering service.
• Participate in team based meetings.
• Is a part of the care coordination team following all NCQA guidelines and requirements.
• Participates in Patient Centered Medical Home Care Team collaboration.

Supervisory Responsibilities
This position has no supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to perform repetitive tasks, repetitive movements of hands fingers such as typing and writing. The job requires standing up, walking, stooping, kneeling, or crouching. The employee must be able to remain in a stationary position. Employee may be required to lift heavy boxes or to use a stepladder to retrieve supplies from high shelves, this will be done by reaching with hands and arms. Employee will have frequent communication verbally and written. Must be able to exchange accurate information, demonstrate skills in verbal communication and listening. The employee will occasionally be required to each with hands and arms, grip, bend a knee, sit for period of time, and stand for long periods of time and lift up to 50 pounds.

Required Education and Experience

• High School or Technical school education
• Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience

Preferred Education and Experience

• Bilingual (English/Spanish)
• Prior administrative or clerical experience in clinical or community-based setting highly preferred
• One year clerical experience or medical office work post externship

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.

American Care Inc. is an equal opportunity/affirmative action employer and complies with all federal and state laws, regulations and executive orders regarding affirmative action requirements in all programs. American Care Inc, is a drug-free workplace.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Haines City, FL 33844: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Front desk: 1 year (Preferred)

Language:

• English (Preferred)
• Spanish (Preferred)
• Creole (Preferred)

Work Location: In person

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