Front Desk Job at Holiday Inn Express and Suites East
Job Summary The front desk agent is responsible for a great successful guest experience with any guest who enters the hotel regardless if they obtain accommodations with the hotel or not. We work in 8hr shifts: 7am-3pm, 3pm-11pm, 11pm-7am.
Job duties may include the following:
- Receiving accommodation reservations from visitors
- Taking the details of all arriving guests including payment information
- Allocating rooms to all guests
- Making travel arrangements for the guests
- Providing information to guests about the procedures, policies and facilities of the hotel
- Providing the guest with the necessary tourism information
- Making reservations on behalf of the guests for live entertainment, cinema and even sightseeing tours
- Handling all customer complaints and queries
- Taking messages for the visitors
- Issuing receipts to the guests
- Calculating the guest bills
- Making accommodation reservations for guests who may be relocating
- Coordinating the delivery of guest laundry needs as well as special requests
- Ensuring the safety and security of all guests
- Preparing hotel correspondence
- Coordinate Suite Shop sales
- Maintain all guest reservations in accordance with Hampton specs
- Maintain all guest reservations in accordance with credit card security requirements
- Balance and properly account for cash drawer at the desk for each shift
- Maintain all training requirements as set forth by General Manager
- Assisting guests with safety deposit box forms and keys as outlined by GM
- Other duties as assigned by FOM, GM, Sales Manager Job Duties and Responsibilities
- Be able to work a flexible schedule
- Wear a provided uniform and nametag at all times on property
- Perform routine cleaning throughout work area to include dusting, mopping, vacuuming and organizational needs, etc.
Job Type: Full-time
Pay: $12.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Weekend availability
Ability to commute/relocate:
- Baton Rouge, LA 70809: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
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