Our goal each and every day is to provide care, comfort and respect to our residents. We are looking for an individual with skill, ability and compassion to fulfill our part-time Front Desk Concierge position. We believe that taking pride in everything we do for our residents is a calling.

If you have a genuine compassion for people and have the ability to embrace every person who walks into or calls our community with a true "WOW" personality and a commitment to serving others while also being able to manage other executive assistant office functions we want to hear from you.

Position Responsibilities:

• Provide all residents, guests and visitors legendary customer service during every interaction whether in-person or via the telephone.
• Greet all residents and visitors. Provide information to those seeking information about the property. Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. Direct visitors to appropriate office or resident apartment.
• Answer telephones, record and channel information, direct calls to appropriate individual or department, relay messages in a timely, clear, polite concise and professional manner.
• Responsible for assisting residents, family members, and guests with general requests.
• Be responsive to residents’ concerns, including; responding immediately to emergency calls and notifying the appropriate persons or agencies as warranted, promoting resident morale by answering questions and calming distressed residents, and referring grievances to appropriate personnel.
• Responsible for the mail meter, stamps, making copies, and other tasks related to office operations.
• Effectively handle business center requests such as photocopying, faxing, shipping of mail, etc. Process incoming mail.
• Maintain front desk area in a neat and orderly fashion. Ensure that the desk and lobby have current property literature on display. Ensure that lobby is free of excessive or outdated literature. Ensure that coffee and/or refreshments are fresh and readily available.
• Accurately and in a timely manner, complete all opening and closing duties.
• Perform clerical duties for property staff as directed.
• Display knowledge of the services and programs and other pertinent information regarding the property.

Ideal candidate knowledge and skills:

• Passionate about serving our elders
• Must be eighteen (18) years of age
• Must have a high school diploma or equivalent
• Prefer two (2) years’ experience in a hospitality setting/senior living community
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Able to operate standard office equipment, including fax machine, copier, telephone, etc.
• Knowledge of and/or ability to learn the theory and practice of assisted living and dementia care
• Able to work with seniors and patiently interact with cognitively impaired individuals
• Able to be flexible, adapt and respond to change, make decisions in stressful situations and prioritize tasks and projects
• Able to analyze, solve and respond to problems or concerns
• Must be highly motivated and able to work independently

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Tampa, FL 33617: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Front Desk Concierge: 1 year (Preferred)
• High Call Volume: 2 years (Preferred)

Work Location: One location

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