COMPANY DESCRIPTION

Duke LifePoint Healthcare is a joint venture of Duke University Health System, one of the country’s leading academic health systems, and LifePoint Health, a leading healthcare company dedicated to Making Communities Healthier. These two forces joined because of the shared interest in collaborating with hospitals, healthcare providers and patients to bring high quality, innovative healthcare services to communities. Duke LifePoint combines Duke’s unparalleled expertise in clinical excellence and quality care with LifePoint's extensive resources and knowledge and experience operating community hospitals and healthcare organizations.

Essential Functions

• Hours Monday-Friday only. Average 20 hours per week, with additional hours when covering for staff vacations, etc

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  Answer phone appropriately within 2 rings identifying the location, employee name and “How may I help you?”
• Fields customer phone calls regarding cancellations and rescheduling and takes appropriate messages to share with therapy staff.
• Ensures each cancellation or reschedules are noted on daily schedule and appropriately documented.
• Check all voicemail messages in the morning, and after any staff meeting.
• Takes appropriate and timely messages and routes to the appropriate staff.
• Places outgoing messages on main line and personal extension when office is closed due to weather, holidays, etc.
• Assist callers to best of ability to locate phone number or department requested.
• Assist with other duties as required.
• Able to capture all appropriate patient information and schedule patients according to scheduling guidelines provided by therapy staff.
• Provides insurance verification staff with insurance information to verify benefits prior to the evaluation.
• Able to utilize the Authnet system to retrieve referrals and schedule in a timely manner.
• Able to communicate professionally to Authnet and MD office staff when a customer is improperly placed in Authnet or if the order requires more information.
• Treats customers with respect, courtesy, and privacy when scheduling appointments.
• Able to effectively and professionally communicate scheduling issue to supervisor and therapy staff in a timely manner.
• Responsible for daily/monthly volume report for referrals, cancellations, no shows, and total visits. Reports information to supervisor on monthly basis.
• Calls new patient to remind of appointments.
• Creates all medical records when the evaluation is scheduled.
• Keeps log of charts that have been discharged, and takes all charts to Medical Records dept for scanning with all appropriate documentation.

Why join our team?

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!

Minimum Education

• High School Degree or Equivalent

Required Skills

• Medical Office Experience preferred