Front Desk/Receptionist

Dr. Arenia C. Mallory Community Health Center, Inc. (Mallory CHC) is actively recruiting for a Front Desk/Receptionist. The Front Desk Receptionist is responsible for performing a variety of tasks related to greeting patients, patient registration, answering the telephone, reviewing patient payer status, verifying Medicaid, Medicare, Self-Pay and Insurance eligibility and demonstrating the ability to be a team member. An ideal candidate will need to possess knowledge and skills to appropriately communicate and interact with the patients, families and visitors of all age groups while being sensitive to their culture and religious beliefs.

Knowledge, Skills, and Abilities:

Knowledge of basic record keeping, filing systems and electronic health records. Demonstrate skills in written and oral communications, including assisting patients with necessary forms completion and daily cash drawer close-out and deposits.

Education/Experience:

AA Degree in Medical Office Technology/Management with 1 year experience of related or similar work experience or High School Diploma/GED with 3 years' experience of related or similar work experience

Duties & Responsibilities:

• Serves as the front desk receptionist and schedule appointments, verify insurance information for eligibility, collect co-pays, payments on accounts, complete deposit tickets, answer telephone and direct calls to appropriate staff.
• Must provide quality customer service.
• Greet patients and answer telephone in courteous and professional manner, address questions and direct calls.
• Must take accurate, complete and precise messages.
• Assist patients with patient registration forms and other initial data forms.
• Must at all times ensure patient confidentiality and provide patients with needed information.
• Input patient data in practice management system, scan the necessary documentation to patient electronic file, and generate an encounter.
• Prepare front desk sign in log, daily financial summary log, and billing/cashier cash box flow sheet on a daily basis.
• Assist patients with scheduling and rescheduling appointments.
• Must be willing to work as a team.
• Must demonstrate the willingness to work with other staff and assist in other areas as needed.
• Must demonstrate a strong working knowledge of business skills.
• Must be able to post and accurately distributes payments and make adjustments to patient's accounts.
• Must be able to balance fee sheet with daily financial summary log.
• Responsible for verifying patient's eligibility-Medicaid, Medicare, Private Insurance and Self Pay.
• Responsible for attending staff and in-service meetings.
• Perform other necessary and assigned duties as required by Supervisor to meet the goal of providing primary health care.

Benefit Package Includes:

• Health (Medical) Insurance
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Ancillary Benefits (Accident, Cancer, Disability, Critical Illness, Whole Life, Term Life, and Hospital Confinement)
• Holiday Pay
• Vacation and Sick Leave Package
• Retirement Plan
• Professional Liability Insurance Coverage
• Student Loan Forgiveness Program
• Incentive Production Bonus
• Paid Professional Membership Fee Allowance
• Continuing Education Leave and Training Education Allowance
• Guaranteed Work Schedule: Mon, Tues, & Thurs 8am to 6pm and Wed 8am-7pm

In addition, your compensation package includes the following - Health insurance paid up to 85%, 403B Retirement Plan, Free Basic Life and AD&D Insurance, MCHC Employee Patient Privileges, Free Employee Assistance Program: "WorkLife Matters" Access (Telehealth), Legal Assistance Services, and Identity Protective Monitoring Services and more.

Job Type: Full-Time

Salary Range: Negotiable Commensurate with experience and qualifications