Front Desk Receptionist Job at Eye Clinic
- Answering phones from customers professionally and responding to customer inquiries and complaints
- Two way text and chat with customers
- Researching required information using available resources
- Providing customers with the organization’s service and product information
- Processing forms, orders, and applications requested by the customers
- Identifying, escalating priority issues and reporting to the high-level management
- Routing inbound calls to the appropriate resources
- Following up complicated customer calls where required
- Completing call notes and call reports as necessary
- Recording details of comments, inquiries, and actions taken
- Managing administration, communicating and coordinating with internal departments
- Other duties as assigned ***Spanish a plus***
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Medical office: 2 years (Required)
Work Location: One location
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