Job Description

Receptionist

Summary of Job Duties:

As a receptionist you will greet all patients as they enter the building in a kind, interested, caring, and welcoming manner. You will check patients in. Making sure all credentials are valid and legal. You will then either take the patient to the Budroom or kindly advise them there is a wait and that they may have a seat in our lobby. You are the point of contact for most everything in the store. You will need to answer many questions and or know who to direct the questions to. You will perform daily administrative duties. Screening phone calls, taking messages, directing calls to appropriate personnel. Other duties include handling all Curbside transactions. Including taking orders over the phone, cashing out patients, picking products from the Budroom. Basic cleaning duties will be assigned as well.

Responsibilities:

• Greets all customers in a warm, sincere, and helpful manner

• Check in existing and new customers

• Listen and respond to customers needs and questions

• Ensure that the common areas are clean and stocked with necessary supplies

• Ensuring each customer is eligible to make a purchase

• Coordinates questions and issues with the appropriate department personnel

• Provides administrative assistance as needed.

• Scanning IDs and documenting customer eligibility for purchasing products.

• Adheres to all State and local Marijuana and Cannabis Regulatory Agency guidelines/laws.

• Processing transactions on a Point of Sale system.

• Complete any necessary logs.

• Maintain a positive attitude that promotes teamwork.

• Performs other duties as assigned.

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Work Environment:
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Retail Dispensary Store
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Physical Demands:
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Ability to lift up to 30lbs occasionally

Ability to carry, lift, push and pull, bend, stand, file documents as needed.
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Position Type/Expected Hours of Work:
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Must be able to work a flexible schedule, nights and weekends.

Part Time
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Or
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Full Time
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Must be able to pass a background check.
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Qualifications:

• Must be 21 years of age.

• High School Diploma or equivalent

• 1 - 2 years experience in related field

• Great ability to stay focused and on task

• Helpful attitude and friendly demeanor

• Highly professional and dependable

• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress

• Strong organizational and time management skills

• Excellent telephone skills

• Strong computer and internet skills

• Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions

• Must be able to handle high stress situations

• Must be able to communicate through various formats including phone and email

Preferred Qualifications:

1-2 years experience in related field(s)

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Coldwater, MI 49036: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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