JOB SUMMARY

This position is responsible for the timely patient flow of the clinic in a pleasant, professional manner. This individual is responsible for sign-in of patient, accurate registration, and appropriate wait time before patient receives services. Requires awareness of customer service expectations, desire to deal with the public and good communication skills.

DUTIES AND RESPONSIBILITIES

Completes sign-in of patients documenting arrival time, updating patient demographics and insurance carrier, printing encounter and racking chart.

Gathers data for patient registration, prints registration form, obtains consent for treatment, copies insurance and identification cards and files all documentation in medical record.

Verifies coverage and eligibility on new patients by calling third party payors.

Communicates with patient about correct co-pays and deductibles with expectation of payment at the time of service.

Verifies enrollment eligibility and obtains PCP authorization as needed on Georgia Better Health Care members.

Updates sliding fee scale applications and/or assists patient in completion of new application and documents in off-bill comments.

Processes cancellation and no-show charts according to protocols.

Answers incoming calls for adding or canceling appointments to provider schedules. Verifies phone number, date of birth and insurance information.

Verifies and reviews next day provider schedules for errors in scheduling.

Prepares and mails recalls and notifies patients of schedule changes according to protocols.

Prints and distributes provider schedules daily.

Prepares provider monthly manual productivity reports indicating encounters, cancellations and no-shows.

Prints weekly patient register.

Prints next day schedules.

Assists patients with requests for their medical records following release of medical record policy and procedure.

Performs other duties as assigned.

Patient Redesign

Ÿ Responds to Care Team needs; transport patients to exam rooms and assist with vital signs, check patients in/or or chaperone as requested; and schedule referrals.

Ÿ Update demographics, register patients, and schedule follow-up appointments utilizing the computer in the exam rooms.

Ÿ Financial counseling in exam room as appropriate.

Ÿ Communicates with team members and follows directions of Greeter and Facilitator specific to patient process.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of medical office procedures. Skill in operating a computer and photocopy machine. Skill in answering the telephone in a pleasant and helpful manner. Ability to work under pressure and still maintain accuracy. Ability to establish and maintain effective working relationships with patients, employees, and the public. Knowledge of commercial, Medicare, and Medicaid insurance procedures.

EDUCATION AND EXPERIENCE

High school diploma or GED.

One year work experience, preferably in a medical office setting.

Training specific in medical terminology, insurance requirements, customer service highly desirable.

TYPICAL PHYSICAL DEMANDS

Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.

TYPICAL WORKING CONDITIONS

Work is performed in an office environment. Interaction with others is constant and interruptive. Contact involves dealing with sick people.

Job Type: Full-time

Pay: $10.51 - $20.47 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer Service: 1 year (Required)
• Medical office: 1 year (Required)

Work Location: One location

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