Front End Customer Service Job at LaCoco's Pizza

LaCoco's Pizza Chicago, IL 60632

Reports To
Production Director

Job Summary
Provide friendly, responsive service to create an exceptional dining experience for all guests by taking orders, making recommendations when appropriate, processing payments, and serving food or beverages to customers at the counter or table. Also perform other duties in the areas of food and final order preparation.

Activities & Responsibilities

Primary
  • Promote, work, and act in a manner consistent with the mission of LaCoco’s Pizza & Pasta
  • Prepare bills for food and accept payment or make change.
  • May require light cooking.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Balance receipts and payments in cash registers.
  • Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Replenish foods at serving stations.
  • Attend all scheduled employee meetings and offer suggestions for improvement.
  • Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
  • Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
Supplemental
  • Take guests’ orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Order items needed to replenish supplies.
  • Deliver orders to kitchens and pick up and serve food when it is ready.
Tools & Technology (examples in parentheses)
  • Carbonated beverage dispenser
  • Cash registers
  • Commercial use
  • Cutlery
  • Dishwashers
  • Food slicers
  • Food warmers, grills, heat lamps, microwave ovens, ranges
  • Credit card processing machines
  • Domestic kitchen or food thermometers
  • Ice dispensers
  • Ice-making machines
  • Non-carbonated beverage dispenser
  • Point-of-sale terminals and workstations
  • Touch screen monitors
Benefits & Perks
  • Employee meals
  • Completive Pay
  • Flexible Hours
  • 401k with contributions
  • Health insurance for management



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