Steele Hill Resorts in nestled in beautiful Sanbornton, New Hampshire (15 minutes from Tilton and Belmont). Overlooking lake Winnisquam, Steele Hill Resorts is a high-end resort, consisting of 150+ guest rooms, a full-service restaurant, and many indoor and outdoor amenities (employee use permitted!). Join our new and senior staff in the Food and Beverage department and take in the surrounding splendor the area has to offer!

Benefits:

• 401k, Vacation, Holiday pay
• Dental, Health, and Life Insurance
• Amenities Usage, including Fitness Center, Pool, Golf Course and more.
• Sign-on bonus of $1000 after 3 months of good-standing employment.

Responsibilities

• Manage the front-of-house restaurant staff to retain, and motivate employees; hire, schedule, train, develop, empower, coach, and counsel employees; conduct performance and salary reviews, resolve problems, provide open communications, and recommend discipline and termination, as appropriate in coordination with the Resort Human Resources Director and Food and Beverage Director.
• Forecast, monitor, and control personnel and bar budget (labor costs, beverage costs, supplies, equipment, etc.)
• Responsible for keeping supplies and equipment secure and inventoried on a regular basis. Restocks items used daily.
• Responsible for training all front-of-house and banquet staff on dining service standards, wine service, guest satisfaction, and all other training programs. May also be required to develop training programs under the guidance of the Food & Beverage Director and Human Resources Director.
• Ensures that the Restaurant is maintained in a sanitary state in compliance with federal, state, and local regulations.
• Closely monitors guest satisfaction, ensures the service of food and beverages in a timely manner, and resolves customer complaints.
• Develops and implements creative strategies to increase revenues.
• Implements new policies and operating procedures, ensures compliance with federal, state, and local regulations to ensure optimal customer service. Performs in accordance with ABC Laws and Regulations and is responsible in securing alcoholic beverages after hours.
• Reviews financial transactions and monitors budget to ensure efficient operation, and to ensure expenditures stay within budget limitations in coordination with the Food & Beverage Director.
• Performs other duties as assigned by Food & Beverage Director.
• Also takes part in Liquor Inventory
• Writes Front of House Schedule

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Skills and Abilities:

• Be able to communicate and understand the predominant language(s) of our guests.
• Excellent written and verbal communication skills.
• Ability to think creatively and enlist support of management, peers and employees for ideas.
• Demonstrates teamwork and customer service focus.
• High energy and positive demeanor.
• Strong planning, budgeting, scheduling and problem-solving skills.

Experience:

• Minimum 2 years in management level position in Food & Beverage area.

Education:

• High School or GED Education.
• Minimum One year of post high school education with emphasis in related field.
• Prefer 2-year degree in related field.

Physical Requirements:

• Requires moderate physical activity, handling of average-weight objects, up to 50 pounds, and standing and/or walking for more than 4 hours per day.
• Work involves moderate exposure to extreme temperatures, fumes, smoke, odors, and/or loud noises.
• Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.