Front Office Assisstant/Receptionist

Position Overview: With A Child's Heart BHC is seeking a Front Office Assisstant/Receptionist. The Front Office Assisstant/Receptionist assist with answering live calls and promptly returning voicemails. They assist the care coordinator with making sure potential clients are appropriately referred to the best fitting therapist, scheduling, and payment collection. This is a Part-time position requiring 8-10 hours of work per week Monday-Friday. This position will mimick Virtual Assistant work.

About With A Child's Heart BHC: Here at With A Child's Heart BHC, we believe in creating the best atmosphere for our clients and employees and giving back to our community. Our mission is to help members of our communities reconnect with the things that are truly important and thrive, both in their own lives and in their relationships. We strive to make With A Child's Heart BHC a down to eart, family oriented practice. Our vision is to eliminate mental health stigma by creating awareness of, appreciation for, and acceptance of mental health self-care. We are a fun, high-energy, creative, dynamic, and collaborative team who values working collaboratively and helping improve the health and wellness of our communities.

Our Values: With A Child's Heart BHC lives by values that guide who we are as a team and how we present to our communities. We hire staff who bring these values to life.

Creating strong relationships: Building strong, meaningful relationships is a basic need for all of us. We value building relationships within our community and helping our clients do the same. It’s also a hallmark of our business to promote strong, lasting bonds within our team and to work collaboratively both in the office and out in the community.

Invest in quality: We’re committed to providing the best atmosphere for our clients and our team. Our commitment is seen in our beautiful workspace for our employees and a comforting space for our clients and in offering the extra touches like coffee + tea stations, fun music, a collaborative environment for our team.

Promoting inclusion: We promote hiring clinicians of varying backgrounds, beliefs, and specialties to better serve the diverse and unique experience of our clients. It’s also important that our office promotes a foundation of diversity, equity, and inclusivity in its culture and practice.

Reports to: Mikah Miller, LPC,CPCS and/or Kelley Cromer, LPC

Duties/Responsibilities:

• Manage intake calls (respond to phone and email inquiries, schedule intake appointments with appropriate therapists, answer practice -related questions).
• Coordinate with clinicians on filling their schedules.
• Provide direction to clinicians and administration teams on best practices for improving scheduling processes.Collect payments and co-payments
• Collect payment from delinquent accounts
• Arrange payment plans for past due accounts
• Provide metrics to Mikah Miller on intake stats.
• Ability to identify areas where we need improvement in client intake process and initiate the improvement measures.
• High attention to detail and ability to prioritize various projects independently.
• Passion for working with others (being collaborative) and helping our team members grow and learn.
• Ability to handle and provide straight-forward feedback to the administrative team members.
• Be a problem solver and think ahead to ensure any challenges don’t greatly impact progress or outcomes for clients.
• Ability to set goals and develop achievable timelines to hit them.
• Other duties may be assigned.

Qualifications and Skills:

• Align with With A Child's Heart BHC mission, vision, and values.
• Knowledge of With A Child's Heart BHC client experience goals and how to achieve client satisfaction.
• Be able to lead and manage client intake and scheduling.
• Must be punctual in reporting to work.
• Be organized and detail oriented.
• Be a team player.
• Be able to work independently on tasks assigned.
• Have strong written and verbal communication skills and strong interpersonal skills.

This position is not right for you if you’re:

• Someone just looking for a job to clock in and out of.
• Someone who doesn’t feel passion for our mission, vision and values.
• Someone who’s not a team player or prefers not to work collaboratively.
• Someone who wants to own their own business in the near future. If that’s you, awesome! But we’re not the place for you. We dedicate a lot of time to our teams, and provide the flexibility, autonomy and space to allow each member of our team to get creative in their role. The ideal person is invested in time and energy in With A Child's Heart BHC.
• Someone who doesn’t like to hop in and help others get their work done - we highly value teamwork.

Ideal candidates for our Front Desk Receptionist position are bright, energetic individuals who can quickly and accurately answer incoming customer calls. Prior customer service experience is essential for this position, as are strong verbal communication and listening skills. We're interested in hiring a Front Desk Receptionist who will provide excellent, professional customer service to all visitors of our location.

Responsibilities:

• Answer telephone calls.
• Answer and direct visitors.
• Get information from visitors to help with meeting scheduling and facility usage arrangements.
• Provide visitors with facilities information, schedules, and other relevant materials.
• Keep track of facility's operations.
• Be able to multi-task to ensure maximum customer service.

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote

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