Essential Job Functions

· Maintains guest service as the driving philosophy of the hotel

· Deliver the Hilton Vision every day

· Personally demonstrates a commitment to guest service by responding to guest needs

· Posts jobs for all departments - assists in interviews and hiring for all positions

· Manage human resources functions including selection, orientation, and training of new employees

· Maintains a positive work environment between the staff and management

· Ensures all personnel files are accurate and comply with both local and federal laws

· Monitors turnovers levels

· Knows health and safety codes and regulations that apply to the hotel

· Maintains physical product standards by managing preventative maintenance and deep-cleaning activities

· Answer the phone

· Make phone and walk-in reservations

· Acts as manager on duty for hotel and manages all front desk and kitchen operations

· Ensures front desk staff is trained in all front desk operations

· Is responsible for getting open shifts covered at the front desk or in the Kitchen - will cover any open shifts.

· Resolve any employee or guest grievances in a fair and timely matter

· Assists with daily, weekly, and monthly General Manager tasks, including but not limited to; Payroll, Scheduling, Invoices.

· Assist all departments in any aspect needed for hotel success

Qualifications and Requirements

· Must be able to problem solve in order to resolve guest issues that may arise

· Able to provide exceptional customer service

· Must be able to respond to emergency situations

· Must be able to work independently and with minimal supervision

· Computer literate

· Exceedingly organized and efficient with the ability to multitask

· Able to work in a fast-paced environment

· Must be able to demonstrate outstanding leadership

· Excellent communication skills-both written and verbal

· Will be required to work weekends and holidays

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Saint Cloud, MN 56303: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: One location

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