Job description

The Hotel Ithaca has immediate opening for an experienced Hotel Front Office Manager. This Manager will assist the GM in managing the execution of all operations in the rooms division of the Front Office and manage all staff. We are looking for a high energy enthusiastic individual who takes pride in their work and will strive to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services associates.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.

Qualified Candidates may apply anytime online at

https://www.thehotelithaca.com/careers.php.

The Hotel Ithaca

222 South Cayuga Street Ithaca, NY 14850

Job Types: Full-time, Part-time

Pay: $28.00 - $30.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Ithaca, NY 14850: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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