Front Office Receptionist Bilingual Job at Marin Community Clinics
Overview:
Covid-19 Vaccination and Boosters Requirements: All employees are required to be fully vaccinated for COVID-19, including "health-care" required boosters as a condition of employment, subject to limited exemptions. New employees are required to provide proof of being fully vaccinated for COVID-19 and boosted before the first day of employment. If you completed your primary series, received an original booster and it has been more than 2 months from that booster dose - it is recommended, but not required that you receive the Bivalent booster. Responsibilities:
Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.
MCC is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Min: USD $20.00/Hr. Max: USD $25.00/Hr.
The Front Office Receptionist coordinates the flow of front office activities and resolves issues arising from patient medical appointment activities, patient requests and inquiries by performing the following duties personally or through subordinate employees; Represents the clinic in a professional manner to the public and within the organization and with individuals at all levels of authority.
Covid-19 Vaccination and Boosters Requirements: All employees are required to be fully vaccinated for COVID-19, including "health-care" required boosters as a condition of employment, subject to limited exemptions. New employees are required to provide proof of being fully vaccinated for COVID-19 and boosted before the first day of employment. If you completed your primary series, received an original booster and it has been more than 2 months from that booster dose - it is recommended, but not required that you receive the Bivalent booster.
- Assigns duties and shifts to employees and provides on-site guidance, interpretation, and supervision of established Front Office reception procedures.
- Responsible for ensuring employees greet, welcome and assist all patients and guests entering the waiting room.
- Manages walk-in requests for appointments and sees that they are processed according to established procedures.
- Provides alternative medical service information for new clients who cannot be seen due to scheduling constraints.
- Ensures accurate entry of billing and demographic data in Practice Management System for all patients during check-in process.
- Responsible for accurate handling of patient payments, and reconciliation of receipts and charges.
- Oversees pre-registration to confirm next-day appointments and performs needed cancellations or rescheduling based on patient contact.
- Prepares charts and super bills for appointments for both new and established clients in advance.
- Collects all super bills and accurately enters all charges, payments, and diagnoses for clinic visits before the end of the day.
- Resolves internal problems and patient/staff difficulties in the reception area as they arise.
- Confers and cooperates with other departments (M.A., Call Center, and Nursing) to ensure successful coordination of activities.
- Answers inquiries pertaining to Clinic policies and services.
- Ensures that the Front Desk work area and patient waiting room are maintained in a clean and orderly condition during hours of clinic operation.
- Other duties as assigned.
- Bachelor's degree (B.A.) from 4-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Knowledge and experience using Electronic Health Records and Practice management software as well as other commonly used computer products (Microsoft Office).
- EPIC Electronic Health Records experience preferred.
- Bilingual Spanish is required.
- Ability to communicate effectively in English/Spanish is required.
Benefits:
Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.
MCC is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
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