The Front Office Receptionist/Utility Clerk performs customer service functions and clerical work associated with processing information/documentation relating to an assigned department/division.

FUNCTIONS AND DUTIES

• Provides clerical support for the assigned department/division;
• Performs customer service functions; greets visitors; answers telephone calls provides information/assistance regarding department/division services, activities, procedures, fees or other issues.
• Receives moneys in payment of various fees/services; records transactions, issues receipts, and forwards revenues as appropriate.
• Processes incoming/outgoing mail.
• Monitors inventory of department supplies and forms.
• Prepares or completes various forms, reports, correspondence, or other documents.
• Performs basic maintenance of computer system and general office equipment, such as back up data or replacing paper, ink, or toner; coordinates services/repair activities as needed.
• Scans files into document imaging.
• Takes customer payment from water bills, utility sign ups, secondary water hookup fees, generate daily balance reports and give money to Treasurer at the end of the day.
• Process daily receipts/reports/building permits from various departments into financial system.
• Helps customers with all aspects of utility questions, all phone calls and serves customers coming in to City Hall.
• Communicates effectively and courteously with public and co-workers.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

Education:

• High School diploma or GED required

Experience:

• Two (2) years of related experience.

Knowledge:

• Knowledge of computer skills in operating Microsoft Word/Excel/Outlook
• Utility Billing Financial Software Experience, Caselle preferred

Skills/Abilities:

• Skill in communicating effectively, both orally and in writing.
• Skill in being well organized.
• Ability to understand, interpret and apply rules, regulations, policies and procedures.
• Professional customer service demeanor
• Skill in preparing and processing records for long term storage.
• Skill in cataloging and filing public records in accordance with state statutes.

WORKING CONDITIONS

• 
  Working conditions may vary.
• Work is typically performed in an air-conditioned office
• No significantly hazardous conditions exist.

DISCLAIMER

The City of Pleasant Grove is an equal opportunity employer without regard to race, religion, sex, pregnancy, genetic information, age, national origin, color, sexual orientation, gender identity, citizenship, disability, veteran or military status, or any other factor protected by the law. Reasonable accommodations may be made for otherwise qualified individuals who require and request such accommodation.

The intent of this job description is to provide a representative summary of the major responsibilities and duties performed on the job. It is not intended to be an exhaustive list of all job-related duties and responsibilities that an employee may perform. An employee in this position will be required to perform any other job-related duties required by their supervisor. This job description is not intended to and does not infer or create any employment, compensation, or contract rights to any person or persons. This updated job description supersedes prior descriptions for the same position. Management reserves the right to add or change duties at any time.