Full-time Customer Service Rockstar Job at First Mid Bank & Trust
Customer Service Rock Star Needed
Are you a Customer Service Rock Star? A determined problem solver? Are you looking for a long-term career with opportunities for professional development and advancement? How does not working past 5:30pm during the week or 1:00pm on Saturday* sound? Did we mention federal holidays and every Sunday off? Do you want to make an IMPACT on our customers and our communities?
Our growing team is looking for a few Customer Service Rock Stars to join our Customer Support Call Center in Mattoon, IL.
We are looking for team members who:
- Have experience in providing exceptional customer service and love helping customers
- Bring a fun and positive attitude to work every day
- Have a passion for digging into the problem and finding a solution
- Enjoy a fast-paced environment where every call is a new adventure
We will provide:
- Starting wage of $16.25 an hour, eligible for first raise in 90 days
- A respectful, rewarding, and fun place to work
- All the training you need to amaze our customers with your knowledge
- Managers who want to help you grow and succeed
- A solid pay & benefits package
- An easy-to-follow schedule provided far enough in advance so you can make plans
- An organization & team you will be proud to call your tribe
A Day In the Life of a Customer Support Center Agent:
- Protecting our customers by properly verifying callers before releasing any information or making changes to an account
- Assisting callers with general questions & account inquiries by providing them with accurate information in a professional and courteous manner in accordance with customer service standards.
- Requesting account maintenance (address changes, lost or stolen cards, stop payments, hot card, etc.) and service orders (replacement cards, check orders, etc.)
- Investigating and advising on problems such as ATM card captures, debit card limits, mobile deposit services, etc.
- Initiating complaints such as fee disputes, product feature misunderstandings, company policy, etc.
- Assisting with questions or issues concerning internet banking, mobile banking and online bill pay.
- Transferring requests that are outside the scope of the Customer Support Center to the appropriate individual or department for assistance.
- Assisting customers regarding disputes or fraudulent charges.
- Identify and recommend products and services to meet our customer’s need Consistently always treat customers with respect and courtesy.
- Processing work in a timely and efficient manner as outlined in the department service standards.
- Ensuring all customer interactions & documentation are in compliance with bank policy, federal regulations, and all mandated timing requirements are met.
Compensation & Benefits
- $16.25 per hour minimum starting wage.
- Visit our Total Rewards page to see our full list of benefits.
- Extended hours may occasionally be required during high volume periods
First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
LP123
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