Since opening in 2008, The Hanover Theatre has entertained more than two million guests with Broadway musicals, comedy headliners, music, dance, and more. The 2,300-seat award-winning historic theatre continues to establish its place as a world-class center for the performing arts. The Hanover Theatre Conservatory provides performance opportunities, classes, and individual instruction in theatre, dance, and technical theatre and design to more than 500 young people and adults from across central Massachusetts each year. Our success has been entirely due to the excellence and dedication of our team members.

It is essential that our mission, "To ignite and nurture a passion for the performing arts in audiences and artists of today and tomorrow," and our vision "to be a dynamic downtown destination where all people can experience the transformative power of the performing arts," be embedded into everything that we do. Similarly, our core values in professionalism, respect for others, collaboration and teamwork, accountability, customer service and interpersonal communication must be a central part of our culture in order for our organization to continue to be successful.

The Hanover Theatre and Conservatory is committed to an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. We acknowledge the presence of implicit bias inherent in systems and practices in our industry and beyond; and our role in working to dismantle those systems. We believe that diversity and inclusion among our teammates is critical to our success. We seek to recruit, develop and retain the most talented people from a diverse candidate pool, and we strongly encourage applications from the BIPOC community.

Worcester Center for Performing Arts, a registered not-for-profit 501(c)(3) organization, owns and operates The Hanover Theatre and Conservatory and, on behalf of the Worcester Cultural Coalition, manages Worcester’s BrickBox Theater at the Jean McDonough Arts Center.

Position Title: Function House Manager

Department: Operations & Production

Reports to: VP of Operations & Production

FLSA Designation: Part Time, Non-exempt

POSITION PURPOSE:

The Function House Manager oversees all public areas of the theatre, function rooms, the Plaza and the BrickBox Theatre for events booked by the Function Coordinator, ensuring that the experience of each client and their guests is enjoyable and safe. They work in tandem with the Functions Coordinator to coordinate functions that deliver the highest level of quality in conjunction with the theatre’s world-class perception. Foster positive relationships with outside vendors and community organizations. This is a part-time, flexible position, with hours dictated by the functions that are booked. Some remote work will be available. Hours will increase in the summer months when the Plaza is presenting concerts and events.

ESSENTIAL FUNCTIONS:

The following list of essential job functions is not exhaustive and may be supplemented as necessary.

1. Assist clients in locating their events.

2. Resolve any client or guest complaints/issues arising during events including but not limited to noise or temperature issues during the event that could impact the customer experience.

3. Stay informed and knowledgeable about the details of the event.

4. Ensure that the room layouts (created by the Function Coordinator) are up to the layout specifications and assist in the set-up and breakdown of events.

5. Be the on-the-ground support person for the venue, clients, and guests to ensure that all logistics, parking, event set-up, food and beverage needs are meeting the specifications of the client and the schedule as set forth by the Function Coordinator.

6. Be vigilant of facility cleanliness and readiness and report deficiencies.

7. Attend emergency evacuation and fire training annually.

SKILLS AND SPECIFICATIONS:

The employee must possess the following knowledge, skills and abilities and be able to demonstrate that they can perform the above responsibilities and essential functions to a high level of competency, with or without reasonable accommodation.

1. Ability to work extended or irregular hours to include days, nights, weekends and holidays is required. Must be willing to work event-based hours determined by the busy theatre schedule.

2. Ability to communicate in English proficiently, both verbally and in writing

3. Proficient using the Web to conduct research, event administration and procurement as well as Microsoft Office.

4. Ability to effectively deal with internal and external customers, donors and members with high levels of patience, tact and diplomacy.

5. Ability to work in a fast-paced environment with attention to detail.

6. Excellent organizational and time management skills.

7. Excellent interpersonal and customer service skills.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

1. Ability to stand for long periods of time (upwards of 5 hours) and climb stairs repeatedly.

2. Ability to move throughout theatre environment and building for an extended period.

3. Ability to lift and carry up to 25 LBS continuously.

EDUCATION & QUALIFICATIONS:

1. Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.

2. Three years of event/function is preferred, but not required.

Job Type: Part-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Schedule:

• Monday to Friday
• Weekend availability

Application Question(s):

• How did you learn about this open position?
• This is a part-time position with irregular hours including days, nights, weekends and holidays. Will you be able to work those days during event-based hours?

Experience:

• event/function: 3 years (Preferred)

Work Location: One location

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