General Manager

Department: Operations - Restaurant

Reports to: Multi-Unit Manager and Franchise Owner(s)

Job Description

Summary Description: The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Hot Head Burritos operational and financial standards on all shifts. As well as, building a well cross-trained team within the restaurant. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has accountability on his/her shift for the correct delivery of Hot Head Burritos procedures, policies and specification which deliver the Hot Head Burritos Operations Manual Standards set forth by the Franchisor. The Manager will partner directly with his/her Manager, Shift Leader and Trainer and will receive market level support from his/her Multi-Unit Manager and Franchise Owner(s) to meet the business and strategic objectives of the organization.

1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.

Primary and Ongoing Accountabilities: The primary responsibility will be making our delicious entrees, providing excellent customer service and maintaining a positive and inviting atmosphere. Maintain proper cash handling practices and procedures. Rotation of products and organizing the walk-in and proper labeling is essential to successfully deliver in this position. This role will also count, record, calculate and prepare products needed for the line utilizing the slicer, cutting knives, grill, rice cooker, fryer, hot table and utensils. Monitoring equipment and food temperatures to ensure food safety standards and food quality. Restocking, cleaning/sanitizing while, maintaining safety/security, uniform and company standards at all times.

Create an environment of sales growth through guest focus and delivery of Hot Head Burritos procedures and policies

Identify, Train and Develop Trainers, Shift Leaders and Managers

Develop, Focus and Motivate the Management team to consistently deliver the Hot Head Burritos objectives; Delighting Guests, Eliminating Unnecessary costs, Increasing quality and Reducing Prices

Train, Coach and Inspire Associates to deliver exceptional service, food and atmosphere to the Guest

Lead Restaurant team to deliver Operational Excellence and Profitability

Manage all restaurant costs to deliver positive cash flow

Maintain strict compliance with food, health, safety and security standards and procedures

Create a safe environment free of harassment

Deliver best in class QSC standards

Lead by Example

Demonstrate effective decision making and problem-solving skills that support the Hot Head Burritos Profile of an Ideal Associate; Positive Attitude, Availability, Teachable Spirit, Professional Appearance, Maturity, Outgoing Personality, Initiative, Flexibility, Honesty, Pride, Loyalty

Lead Labor Management system through Labor Report analysis and execution of shift labor management

Has the final authority over discipline and termination decisions. Participates in hiring and promotion process

Specific Duties and Responsibilities

Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year

Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service

Immediately address Guest concerns and complaints utilizing Guest Recovery

Ensure Guests are immediately recognized upon entering and as they are leaving

Train and motivate managers and associates to deliver great hospitality toward all guests and other associates

Consistently and effectively communicate with Managers and Associates through scheduled meetings, shift huddles, communication portals, training sessions and formal and informal coaching

Create a positive team environment through selecting service-oriented Associates who are aligned through shift huddles, consistent communication, 7 day / 30 day and 6-month evaluations, and ongoing coaching

Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards (QSC) and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable people:

Verify sales forecast for accuracy and adjust due to local influences

Execute the Daily Management Routines of the Hot Head Burritos Operations Manuals and correct deficiencies as they arise. Thus, ensuring the facility is radiant, the managers and associates are motivated, stations are appropriately set up / re-stocked for meal periods, and constantly move through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved

Assess current and future staffing needs, create and execute staffing plans to ensure 100% staffing on all shifts, year round

Interviews and approves all associate hires

Develop and train managers and trainers on standards, job requirements and new policies and procedures

Monitor food quality, portioning, speed and resolve any issues immediately

Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:

Approve schedules following the Labor Scheduling System parameters including scheduling breaks, utilizing Black Out schedule or franchise labor model/system

Validate appropriate staffing levels of well-trained associates on all shifts

Validate effective food ordering and accurate inventory levels within the restaurant

Ensure proper receiving of food deliveries, storage and posting into the Food Management System

Complete weekly inventory and accurately post into the WISR

Manage other supplies and small wares to ensure adequate amount of supplies are available at all times

Maintain strict adherence to the cash handling and banking policies and procedures

Validating effective completion of shift tools and administrative duties as designed by Hot Head Burritos

Ensure strict adherence to all State and Federal regulatory laws

2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.

Implements procedures, systems, training and programs designed by Hot Head Burritos to effectively deliver execution of the Hot Head Burritos Operations Manual

Interviews and hires Associates within compliance of FLSA and Hot Head Burritos guidelines

Takes responsibility for financial results

Serves as a resource and mentor to less experienced Managers

Analyzes and provides solutions using Hot Head Burritos Systems & Programs to resolve complex problems within the restaurant

3. REQUIREMENTS: Typical minimum requirements to perform the job.

High School graduate or equivalent education preferred

Certified in all positions at Hot Head Burritos or equivalent experience

ServSafe certified

Understand Hot Head Burritos Operations Manual, Procedures, State Laws, Health codes, Safe Food Handling and Sanitation procedures

Positive, motivating communication skills

Strong organization and time management skills

Strong coaching and mentoring skills

Flexible and adaptable to changing circumstances

Ability to read, write, perform mathematical calculations and analyze data

Demonstrate effective decision making and problem-solving skills that support the Hot Head Burritos Profile of an Ideal Associate; Positive Attitude, Availability, Teachable Spirit, Professional Appearance, Maturity, Outgoing Personality, Initiative, Flexibility, Honesty, Pride, Loyalty

Able to work in excess of 50 hours per week while standing, walking and stretching

Able to lift, carry, push and pull 50 lbs

Able to perform any task performed by an associate

Able to see across the restaurant to monitor and oversee the operation

Able to legally operate a motor vehicle

Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns