Genesys Cloud Tech Support/Telephony Network Support Job at Raise in partnership with Genpact
Genpact is a professional services firm that creates lasting, impactful transformation. With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling upon motivated and passionate individuals to drive real world impact for some of the world’s biggest brands. Come, join us in our relentless pursuit of a world that works better for people.
Job Description:
- Experience in working with Voice Solutions, specific to Genesys Cloud
- Any prior experience with Customer Care Voice Technology Operations
- Network or any Industry Voice Certifications are a Plus
- Handle SNOW requests and Incidents during support coverage hours
- Identify opportunities for process improvements
- Execute support tickets as directed by CAI FTE’s and Managers
- Follow Standard operating procedures and ensure the SNOW tickets are timely updated and closed
- 2-3 years of experience in the field or in a related area.
- Familiar with standard concepts, practices, and procedures.
- Relies on limited experience and judgment to plan and accomplish goals.
- Performs a variety of tasks related to handling incidents and requests.
- Works under general supervision.
- A certain degree of creativity and latitude is required.
Please note that this is a contract role providing services to Genpact through our direct sourcing partner, Raise, who manages Genpact’s Contractor Talent Community. If you are selected for this role, you will be employed by Raise and will not be an employee of Genpact.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.livehire.com/careers/genpact/jobs
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