The Homewood Suites Wilmington is seeking Guest Service Agents!!! We have free parking or public transportation drops you just steps away!!

We have an excellent benefits package that includes:

• Medical / Dental / Vision / RX
• 401k w a match - after 3 months
• Vaca / Sick / Holiday Pay
• Life and Disability Insurance
• Employee Assistance Program
• HOTEL DISCOUNTS!!!
• And much more!

If you are an energetic, genuinely kind and happy person, We need a couple more people to be our face at our front desk. Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We are looking for someone with experience or who is trainable to in our systems that we utilize (databases).. You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner.

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Work Location: In person

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